We Bring the Cloud to Healthcare

OpSus Live

OpSus Live Overview

OpSus Live is an Infrastructure as a Service (IaaS) solution providing secure hosting for healthcare EHR and enterprise applications. The service includes fully managed compute, storage, disaster recovery, archiving, backup, security, and systems management.

CloudWave’s managed cloud services are built to exceed all security and compliance requirements for healthcare. Operational Sustainability is a data center’s ability to deliver a consistent level of service and performance throughout varying workload cycles, evolving application usage, and system growth.

OpSus Live uses leading cloud technologies to deliver highly available, scalable systems to our healthcare customers. CloudWave manages your hypervisors, operating system patching, user access, domain authentication, and intrusion detection. The OpSus cloud offers a predictable monthly expense for all-inclusive hosting services, while offering the ability to scale resources on-demand to meet your needs.

Services include:

  • Computing Infrastructure – OpSus Live includes all physical and virtual compute infrastructure, including the provisioning and management of the guest OS. VM operating systems are patched monthly to ensure a current security stance.
  • Storage Tiers – Storage is provided and protected, available in multiple tiers to match requirements for application performance and organizational budgets.
  • Migration Services – CloudWave’s expert engineers seamlessly migrate data from the customer’s operating environment to the cloud.
  • Backup and Archive – Backups are configured and implemented in the cloud. Data is backed up on a daily, weekly, monthly, and yearly basis to meet compliance requirements and enable fast restoration of data.
  • Disaster Protection – OpSus Live replicates customer data to an alternate location for protection against weather events and cybersecurity threats. Options for recovery point and recovery time objectives are available.
  • Access – Virtual Desktops and Apps with multi-factor authentication provide secure access to end-users.
  • Domain Management – Options for Active Directory and domain management are available to meet a variety of budget and security requirements.
  • Professional Services – CloudWave consults with customers to plan and manage your migration to the cloud. Our team of professional technical consultants and project managers will assist with telecommunications planning and optimization to ensure overall success of your project.
  • Application Support – OpSus Live infrastructure is fully supported with CloudWave’s CloudCare support. CloudWave also offers Technical Service Desk and Clinical Service Desk support for hospital end users in partnership with GuideIT.

Features

OpSus Live includes the provisioning and management of compute and storage resources that power, secure, and connect the customer to an EHR and enterprise application environment.

The OpSus team performs daily operations, including backups and disaster recovery replications, facilitating end-user access, and managing system performance.

  • Multi-Cloud Options – We help you construct and deploy a multi-cloud strategy. Choose the cloud platforms that makes the most sense for your needs and organizational requirements.
  • Secure Private Cloud – CloudWave’s own OpSus Healthcare Cloud is built with leading edge infrastructure and configured to best practices developed over years of delivering IT services to hospitals.
  • Public Cloud Platforms – Our partnerships with AWS, Google, and Microsoft enable our expert services to be delivered on best-in-class public cloud platforms.
  • Fully Managed – OpSus Live includes all daily operations, systems maintenance, software updates and patches, and testing.
  • Full Disaster Recovery Services Included
  • Network Encryption – Hospitals connect using site-to-site internet VPN tunnels, user-to-site encrypted CITRIX or VDI sessions, or private network links.
  • Hardened Data Centers – Provisioned in resilient Data Centers with high availability and guaranteed SLAs.
  • ITIL Service Management – Designed and managed to ITIL V3 Standards by a team of engineers, operators, and consultants with unmatched experience operating and supporting healthcare IT.
  • Professional Project Management – Stringent project planning, rollout, and testing ensure a successful migration and go-live.
  • Healthcare Compliance – Designed to exceed industry norms for security including HIPAA and HITECH.

Supported Software

CloudWave will accept, support, and manage all operating systems of any version still supported by its OEM. Any software which has been relegated to End of Life status (e.g. Windows Server 2008) must be upgraded before a migration to OpSus.

FAQs

During the onsite assessment of my environment, what will CloudWave look for?

Among numerous other considerations, CloudWave will review your current network bandwidth, access methodologies (end user devices), storage, replication and backup use cases. Then, we’ll align your environment capabilities and needs to your EHR application goals.

How is my OpSus Live implementation managed?

CloudWave dedicates a Project Manager to every OpSus Live implementation. The Project Manager will liaison with key contacts from every stakeholder, including your EHR application provider and other vendors. Every phase of your implementation will be managed by a CloudWave PM, including your introduction to the CloudWave support model when implementation is complete.

After I’m onboarded, will CloudWave make time to review my account and service history with me?

Yes, the Customer Success Managers at CloudWave will develop a schedule with you to discuss account activity, trends or identify potential issues. In some cases, customers are invited to participate in a larger “Customer Council” to discuss innovations in healthcare, ask your CloudWave Salesperson for more info.

Does CloudWave need access to my Active Directory?

Yes, during implementation CloudWave will work with you to setup your Active Directory in the OpSus environment.

Does CloudWave manage renewals and refreshes of my cloud software and hardware?

Yes, all underlying hardware and software required to run your applications is provided, licensed, renewed, and fully managed by CloudWave.

What encryption standards are used during data replication?

CloudWave follows NIST standards at a minimum, current encryption used for transport is TLS 1.2.

Does CloudWave offer multi-factor authentication (MFA)?

MFA is a requirement to access OpSus Live. CloudWave offers this functionality but can also integrate with an existing MFA solution you may already have deployed. Any MFA solution which supports OAuth or SAML 2.0 is compatible with OpSus.

Can CloudWave help me better secure my virtual desktop environment?

Yes, CloudWave has a list of best practices and user policies we recommend for your VDI sessions to offer both protection and flexibility, such as setting mandatory session termination after a period of inactivity, etc.

Does OpSus Live include Disaster Recovery?

Yes, your OpSus Live environment is replicated to another Datacenter or Region so we can restore you back to operations in the event of a major disaster at your primary site.


SLAs

This Service Level Agreement (SLA) is incorporated by reference into Customer’s Proposal and is subject to the Master Terms and Conditions. This SLA provides CloudWave’s commitment to Customer for the Services and Support selected by Customer from the options listed below, as set forth in Customer’s Proposal.

View Our Full Agreement


Documents

OpSus Live Service Implementation and Configuration Assumptions

The OpSus Live service includes the provision and management of compute and storage resources that power, secure, and connect the customer to the application environment.

Acceptable Use Policy

This Acceptable Use Policy (AUP) describes prohibited uses of CloudWave Services. The examples described in this AUP are not exhaustive.

CloudWave Master Terms and Conditions

These Terms are incorporated by reference into the Proposal. The Proposal, Terms, and any other documents referenced in these Terms or the Proposal are collectively the “Agreement” entered into by the parties.

Service Definitions

Included are Service definitions and terms that are used throughout the site.


Resources

OpSus Live – Cloud Based Infrastructure as a Service for Healthcare

We’ve leveraged our expertise designing resilient, optimized platforms to create OpSus Live, a secure, cloud-based Infrastructure-as-a-Service (IaaS) solution for your EHR and enterprise applications.

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OpSus Cloud Services – Power Up. Power On.

CloudWave’s OpSus Cloud Services are purpose-built for hospitals and offer a suite of cloud-based solutions to meet a variety of needs. We’ve architected infrastructure platforms with leading-edge technologies, and applied ...

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OpSus Services Suite

Click learn more to explore the Opsus Services Suite and download the infographic.

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