2026 MUSE Inspire Conference

CloudWave is participating in the 2026 MUSE Inspire Conference, being held on May 19-22 at the Hyatt Regency in Chicago, IL.

Throughout the event, CloudWave will be hosting demos of EHR Insights, our operational intelligence platform designed for MEDITECH. By surfacing real-world failure patterns and dependencies observed in live MEDITECH environments, this platform delivers trusted intelligence, ownership, and accountability. Visit us in booth #513 to learn more. Don’t miss your chance to enter our raffle. We’ll be giving away Bose Headphones at the end of the day on Wednesday and Thursday.

Additionally, members of the CloudWave team will also be presenting the following sessions:

Product Showcase:

EHR Insights: Eliminating Disruption with Operational Intelligence
(Presentation ID #501)
Wednesday, May 20 | 1:15 PM
Speaker: Jacob Wheeler, Director, Pre-Sales Engineering, CloudWave

Every minute of EHR disruption directly impacts both patient care and hospital revenue. Despite the critical nature of these systems, IT teams are often hindered by cryptic EHR alerts that lack context, forcing them into time-consuming manual investigations and exhausting cycles of “alert noise”.

This showcase introduces EHR Insights, an intelligent translation layer designed to bridge the gap between application behavior and infrastructure health. By utilizing AI agents to correlate real-time infrastructure telemetry with MEDITECH alert data, EHR Insights provides immediate clarity into the root cause of performance issues. The platform goes beyond traditional monitoring by adding application-aware operational intelligence, transforming raw data into actionable, guided remediation steps.

Operational Resilience for MEDITECH: Aligning CIO, Vendor, and Managed Services Perspectives
(Presentation ID #143)
Thursday, May 21 | 9:00 AM
Speakers:

• Tim Quigley, Chief Client Officer, CloudWave
• Mike Donahue, Chief Operating Officer, CloudWave
• Eric Gasser, Vice President and CIO of Information Systems, Wooster Community Hospital Health System
• Nassim Abouzeid, Director, Technical Services, MEDITECH

Community hospitals running MEDITECH operate with little margin for error. Minutes of downtime disrupt care, impact revenue, and strain already lean IT teams. As cyber threats intensify and infrastructure shifts toward hybrid cloud models, resilience now depends on coordinated execution between the hospital CIO, the EHR vendor, and the managed services provider.

This executive panel presents three complementary perspectives:

• The Community Hospital CIO: Balancing cybersecurity risk, availability requirements, and cloud adoption while managing limited staff and budgets
• The MEDITECH Perspective: How application architecture, performance standards, and platform design influence secure deployment models, recovery planning, and operational risk.
• The Managed Services Provider: How 24×7 security operations, monitoring, hybrid infrastructure, and disaster recovery services extend internal teams and operationalize resilience.

Through real-world examples, the panel will explore ransomware readiness, identity and access protection, backup integrity, hybrid cloud recovery strategies, and governance models that establish shared accountability across stakeholders.

Performance by Design: Infrastructure Strategies for MaaS Success
(Presentation ID #152)
Friday, May 22 | 9:25 AM
Speaker:  Anthony Rienzo, Vice President, Service Delivery, CloudWave

MEDITECH MaaS performance depends heavily on the strength of the on-premises infrastructure that supports it. Network design, endpoint configuration, identity architecture, cybersecurity controls, and monitoring practices all directly affect system responsiveness, reliability, and clinician experience.

This session provides a practical roadmap for optimizing local infrastructure to ensure peak MaaS performance. Designed for both executives and technical leaders, it connects engineering best practices such as bandwidth planning, DNS optimization, secure traffic inspection tuning, and Wi-Fi performance with strategic priorities including clinician productivity, operational resilience, cybersecurity risk management, and cost discipline.

Participants will gain a clear framework for identifying bottlenecks, aligning security with usability, and prioritizing targeted infrastructure investments that enhance performance and protect continuity—maximizing the value of their MaaS EHR environment.

For more details about the 2026 MUSE Inspire Conference, please click here.