Backup Overview
Backup service is a fully-managed Backup as a Service for the healthcare enterprise. Designed to alleviate the burden of performing, validating, and troubleshooting backups, Backup manages the protection of every mission-critical healthcare application in your environment. CloudWave’s team of healthcare engineers operate, monitor, and maintain backup operations, freeing up the most valuable IT resource: time.
Backup reduces your technical footprint by combining your entire backup and replication environment into a single user-friendly device, the Backup Appliance. This appliance hosts the software and storage required to protect your environment and keep a local copy of backups. It also copies your backups to the cloud for long-term retention, guaranteeing availability and compliance. With all software licensing and operations included as well as all storage, encrypted and replicated locally and remotely, Backup is a one-stop, comprehensive solution to data protection. You plug it in, and CloudWave healthcare engineers take care of the rest.
Services include:
- Backup Appliance – This two-unit rack device hosts the Backup Application, encrypts and stores a set of cached backups, and securely copies the backups to the CloudWave cloud. The appliance also includes a landing zone for all restores, allowing you to recover without overwriting.
- Infrastructure Support– CloudWave will provide infrastructure support for Backup hardware and software located in the data center as well as the onsite Backup Appliance. Support is available 24×7 through our Service Center and the CloudWave Support portal.
- Monitoring and Support– CloudWave will provide 24×7 monitoring of critical Backup components, capacity, and performance thresholds, and provide incident and problem management services.
- Access to Backups– Customers access backups from a secure web portal where you can freely view and validate your backups 24×7. The portal is self-managed, and every backup is available to view, explode, or restore.
- Encryption and Security– Backup secures your data from generation to disposition. Every backup is deduplicated and encrypted using industry standard algorithms and all backups and restores are performed from the Backup Appliance at your site.
- Fault Tolerant Design– Backup uses redundant server and storage hardware and software to provide fault tolerance, which includes no less than two complete copies of all backup data in the primary and secondary data center.
- Offsite Replication– CloudWave replicates your data to another data center to facilitate a thorough recovery in the event of failure of the primary data center.
- Malware Protection – Remote retention is air gapped. Access is only granted through programmatic APIs, effectively countering the threat of malware propagation.
Features
- All in one package, including a single hardware device, complete backup and recovery software, and a private portal for self-service management.
- Includes both daily operations and compliant data retention.
- Fully-managed service operation – frees your staff to respond in a crisis.
- Remote support during implementation and personal guidance through the training process to help you master your environment.
- Flexible total cost of ownership (TCO) option through hardware lease and purchase options.
- Self-service data restoration enables you to decide which backup to use.
- Data encryption at rest and in transit using industry-standard encryption.
- Redundant storage at the primary site and a backup site.
- Hardened design to eliminate backup failures and quickly adapt to security and application upgrades.
- Service management design is based on ITIL standards and is done by a team of engineers, operators, and consultants with extensive experience in healthcare IT.
- Continuous monitoring and management by 100% US-based CloudWave Operations Staff for performance, availability, and compliance.
- Performance designed to meet and exceed industry norms for security, including HIPAA and HITECH.
The Backup Appliance is a physical device shipped to the Customer to host the application, perform backups, and store backups. CloudWave personnel remotely manage the Backup Appliance for operations, uptime, and performance. The Appliance is available for purchase or lease to meet your budgeting needs.
