Disaster Recovery Overview
CloudWave’s Disaster Recovery service restores your data to a cloud environment that is prebuilt and licensed for your configuration. In the event of a natural disaster, business disruption, or cybersecurity event where facilities become unavailable, and a formal disaster declaration occurs, Recover provides temporary remote operations and access to hosted systems to enable business continuity until hospital data center operations and data can be restored.
Our Disaster Recovery service can restore your applications and data to CloudWave’s private Healthcare Cloud or to your choice of public cloud. CloudWave takes responsibility for design, project management, implementation, testing, ongoing support, and change control in partnership with each hospital. Disaster Recovery uses a disciplined approach to pre-build secure network connectivity for users, devices, and interfaces at each customer. A structured, carefully managed implementation process results in a validating test at the service’s launch, with testing repeated annually or more often as each customer’s audit process requires.
Disaster Recovery is available in multiple recovery point and recovery time objectives ready to meet any specific requirements for your applications. No matter how recently you need the data and how quickly you need it restored, Disaster Recovery can help.
Services include:
- Computing Infrastructure – Disaster Recovery includes all physical and virtual compute infrastructure, including the provisioning and management of the guest operating system.
- Storage Tiers – Storage is provided for backups of your data and your active environment during a test or a true disaster. Storage is available in multiple tiers to satisfy requirements for application performance.
- Infrastructure Support – CloudWave provides full management and support for Disaster Recovery services in the cloud. CloudWave will monitor capacity and performance thresholds for critical components.
- Monitoring and Support—In the event of a Disaster Declaration, CloudWave will provide 24/7 monitoring of critical Disaster Recovery components, infrastructure support, and incident and problem management services.
Disaster Declaration Process:
- Disaster Declaration – Recovery services are triggered with a signed Disaster Declaration Form.
- CloudWave Acknowledge and Acceptance – CloudWave communicates with the customer to assess the severity of the disaster, ensure appropriate response, and quickly rescue the environment.
- Data Recovery—The most recent backup* successfully replicated to the cloud is restored to the prebuilt cloud environment, and access is made available to the hospital within the agreed-upon Recovery Time Objective.
- Disaster Recovery Testing – CloudWave will periodically restore your environment and grant access to a small set of test users. This testing is vital in ensuring success when the time comes and establishing accountability for you and your auditors.
Service Continuity and Return to Normal Operations:
- Operating in Cloud Hosting – Customer may operate from the CloudWave Disaster Recovery environment for up to 90 days.
- Return to Normal Operations – Disaster Recovery customers can opt to stay hosted in the cloud with a seamless transition to the Cloud Hosting service or choose to return to on-premises operations for a nominal migration fee.
Features
Disaster Recovery establishes data replication from the customer’s primary data center to the designated recovery site in the cloud. Upon declaration of a disaster, CloudWave’s Disaster Response team will initiate restoration of customer data from the most recent copy of customer data.*
During the term of the disaster, the CloudWave team performs daily operations, including backups and disaster recovery replications, facilitating end-user access, and managing system performance.
After the disaster has been remediated, the customer may elect to remain running in the cloud, or CloudWave will assist in a return migration to the recovered on-premises environment.
- Multi-Cloud Options—We help you construct and deploy a multi-cloud strategy. Choose to recover on the cloud platforms that make the most sense for your needs and organizational requirements.
- Secure Private Cloud—CloudWave’s Healthcare Cloud is built with leading-edge infrastructure and configured according to best practices developed over years of delivering IT services to hospitals.
- Public Cloud Platforms—Our partnerships with AWS, Google, and Microsoft enable us to deliver our expert services on best-in-class public cloud platforms.
- Fully Managed – Recover includes all daily operations, systems maintenance, software updates and patches, and testing for the recovery environment.
- Network Encryption – Hospitals connect using site-to-site internet VPN tunnels, user-to-site encrypted CITRIX or VDI sessions, or private network links.
- Fully managed – CloudWave’s team performs all data recovery and restoration services, freeing your staff to respond in a crisis.
- Periodic testing – CloudWave validates data recoverability and updates recovery procedures to ensure a successful recovery.
- Change control – Ongoing collaborative program management and change control.
- Integrated Data Protection – Archive-aware integration to optimize backups and protect legacy data.
- Hardened Data Centers – Provisioned in resilient Data Centers with high availability and guaranteed SLAs.
- ITIL Service Management – Designed and managed to ITIL Standards by a team of engineers, operators, and consultants with unmatched experience operating and supporting healthcare IT.
- Professional Project Management – Stringent project planning, rollout, and testing ensure a successful migration and go-live.
- Healthcare Compliance – Designed to exceed industry norms for security, including HIPAA and HITECH.
*Occasionally, when malware affects the disaster, the most recent backup may not be deemed safe, and recovery is performed from a more distant save set.
