Cloud Edge

Cloud Hosting is CloudWave’s original fully managed cloud service, and Cloud Edge applies the same service model to your data center using on-site infrastructure. Cloud Edge includes physical hardware installed at your site that is fully managed by CloudWave, including operations, patching, monitoring, intrusion protection, etc.

Cloud Edge is a good fit for customers for multiple reasons. Some organizations need physical access to hardware for compliance or data sovereignty purposes while others seek to mitigate network weaknesses or application latency risks. Additionally, some organizations use Cloud Edge to balance their capital and operational budgets more favorably (e.g., asset depreciation, etc.).

Maybe, reliable Internet service is fundamental to both your EHR application and Cloud services. If multiple ISP subscriptions are not an option, Cloud Edge does include physical hardware on your site, possibly reducing the risk of application latency or WAN issues.

Among numerous other considerations, CloudWave will review your current network bandwidth, access methodologies (end user devices), storage, replication and backup use cases. Then, we’ll align your environment capabilities and needs to your EHR application goals.

CloudWave dedicates a Project Manager to every Cloud Edge implementation. The Project Manager will liaison with key contacts from every stakeholder, including your EHR application provider and other vendors. Every phase of your implementation will be managed by a CloudWave PM, including your introduction to the CloudWave support model when implementation is complete.

Yes, the Customer Success Managers at CloudWave will develop a schedule with you to discuss account activity, trends or identify potential issues. In some cases, customers are invited to participate in a larger “Customer Council” to discuss innovations in healthcare.  Ask your CloudWave Salesperson for more info.

Yes, during implementation CloudWave will work with you to setup your Active Directory in the CloudWave environment.

Yes, all in scope licenses are managed, renewed and reported to OEM vendors (if required) by CloudWave on your behalf.

CloudWave follows NIST standards at a minimum, current encryption used for transport is TLS 1.2.

MFA is a requirement to access Cloud Edge. CloudWave offers this functionality but can also integrate with an existing MFA solution you may already have deployed. Any MFA solution which supports OAuth or SAML 2.0 is compatible with CloudWave.

Yes, CloudWave has a list of best practices and user policies we recommend for your VDI sessions to offer both protection and flexibility, such as setting mandatory session termination after a period of inactivity, etc.

Yes, your Cloud Edge environment is replicated to a Datacenter so we can restore you back to operations in the event of a major disaster at your primary site.

Your Cloud Edge platform will arrive with modest room for growth already in place. Capacity is constantly monitored by your CloudWave Team. When room for growth gets low, additional hardware will be shipped to you and an engineer will be scheduled to come out and install the new gear.