January 2024 edition of CloudWave Connections
We’ve created this newsletter for our customers to communicate what’s new, let you know about upcoming events, share customer stories, and introduce you to members of our team.
We hope you find this newsletter informative and something that you look forward to receiving. If you have suggestions for topics, or have questions about something that’s been featured here, please let us know.
A Note from Mike Donahue
Fostering an Entrepreneurial Culture
Happy New Year!
As we kick off 2024, I wanted to share my thoughts on the importance of what we do today for our customers and, more importantly, the communities they serve. I believe it starts with our entire team’s ability to be entrepreneurial and maintain our customer-centric focus. In the ever-evolving healthcare IT landscape, the need for an entrepreneurial mindset has never been more crucial. It’s not just a concept; it’s a guiding force behind our ability to innovate, adapt, and make a meaningful impact on the customers we serve.
CloudWave fosters an entrepreneurial mindset every day. We believe in a culture of adaptability, resilience, accountability, and forward-thinking. It’s the drive to embrace change, take calculated risks, and seek opportunities for growth and enhancement of customer service.
We believe that nurturing an entrepreneurial mindset within CloudWave for you, our customers, results in:
- Innovative Solutions: We are encouraged to think creatively. It empowers us to find innovative solutions to customer challenges.
- Adaptability to Change: We are enabled to adapt swiftly to the ever-changing healthcare landscape. It allows us to respond to emerging trends, new regulations, and customer needs efficiently, staying ahead in a dynamic industry.
- Ownership and Customer-Centric Focus: We take ownership of outcomes. They are driven by a deep sense of responsibility and seek solutions that enhance customer experiences, ensuring our support and services meet the highest standards.
- Continuous Learning and Development: We are passionate about continuous learning. Cultivating this mindset promotes ongoing education and skill development among our teams, fostering a culture of expertise and excellence.
- Effective Risk Management: We are accountable and empowered to manage risks, making informed decisions that positively impact our customers and organizational growth. While entrepreneurs take risks, they do so after meticulous assessment.
When CloudWave challenges conventions, explores innovative approaches, and drives positive change in the healthcare IT industry our customers benefit. Our dedication, innovative thinking, and commitment to our current and future customers are vital in shaping the future of healthcare IT and our business.
Together, let’s make 2024 a year of innovation, excellent customer satisfaction, and shared success.
Mike Donahue is Vice President of Client Services at CloudWave.
CloudWave is pleased to announce that we have recently partnered with Dedalus and Dell to provide our healthcare customers with the ability to transform healthcare and redefine the care experience.
Today, with the pressure of needing to do more with less, we invite you to explore the possibilities of accessing the Dedalus Connected Care Ecosystem via our secure OpSus Cloud. As a CloudWave customer, you already leverage the cloud to optimize patient care and enterprise objectives. With Dedalus, you can take your organization to the next level.
- Generate revenue for your hospital & provide cutting-edge therapies for your patients with our Clinical Trials solution.
- Manage your data portfolio with real-time insights and pre-curated KPIs with the Command Center platform.
- Drive seamless access, communication & more with the Enterprise Content Management system.
We are currently seeking customers to take part in our beta program. If you are interested in learning more about becoming a beta customer, contact us here.
Stay up to date with our latest news, press releases, and events on LinkedIn.
Blog Series: CloudWave’s Predictions on What 2024 has in Store for Healthcare IT
Parts 1, 2 and 3
Read CloudWave’s perspectives on how 2024 will impact Healthcare IT :
- What 2024 Has in Store for Healthcare IT
- How AI Will Transform Healthcare in 2024 (And What CIOs Must Do to Prepare)
- Increased Cybersecurity Regulations and Funding Will Impact Healthcare at the State Level
HIMSS24 in Orlando
CloudWave will be heading to sunny Orlando for the annual HIMSS Conference from March 12th – 15th.
Stop by our Booth 2781 and say hello. We will be sharing presentations throughout the event as well as hosting an in-booth Customer Appreciation Reception on Tuesday, March 12 from 4:00 pm to 6:00 pm.
Keep Your OpSus Change Requests Moving
Sign up for Advance Authorization today
CloudWave is pleased to offer a new way to streamline the way we deliver changes to your OpSus Cloud Services.
Incremental adjustments to the scope of your cloud service are to be expected, but the timing and process may not always be convenient.
CloudWave is now able to provide a way for our cloud customers to mitigate the administrative burden of these requests by allowing key personnel to pre-approve routine change orders.
With Advance Authorization, you set the boundaries. Adding components, expanding storage, increasing capacity – these are all change order categories covered under your Advance Authorization Agreement.
Contact your Customer Success Manager or Sales Director to learn more.
Let CloudWave Handle Your Patch Management Needs
Fully-Managed Patching Service for Healthcare keeps you safe
Failing to patch systems on a timely basis leaves your hospital vulnerable to performance slowdowns, regulatory compliance issues, and even worse—the risk of cyber-attacks.
Utilizing the proven CloudCare+ patch maintenance strategy, healthcare enterprises can prevent cyberattacks, performance slowdowns, and regulatory compliance issues.
CloudCare+ solves these challenges with a skilled service team that utilizes a proven process throughout the patching cycle. This enables healthcare IT teams to take a hands-off approach to maintenance while CloudWave keeps the environment compliant and secured against cyber threats.
MUSE Social (Southern California) Community Peer Group Event
February 1 at Emanate Health
CloudWave is sponsoring and attending the upcoming MUSE Social (Southern California) Community Peer Group Event. The event will bring together MUSE members for a day of education and networking.
9:00 am to 4:00 pm (PT)
1041 W. Badillo St., Ste 210
Covina, CA 91722
For more details on the event, please click here.
Save the Date! MUSE Inspire in Denver in May
CloudWave will be exhibiting. Stay tuned for more details!
For more details on the event, click here.
CloudWave in the Media
CloudWave CEO and CTO in Healthcare IT Today
Erik Littlejohn and Matt Donahue in 2024 Predictions Series
Healthcare IT Today’s John Lynn asked the healthcare IT community what their predictions were for 2024 and how it will impact healthcare in the coming year.
Erik Littlejohn on Healthcare AI Regulations and Ethics:
“Navigating the opportunities, challenges, and cybersecurity risks of AI in healthcare. As the healthcare industry continues to embrace the transformative power of AI, there will be exciting opportunities and formidable challenges. CIOs and healthcare executives will need to simultaneously understand how to harness the potential of AI while safeguarding against emerging cybersecurity threats.”
On Cybersecurity Resources:
“There has recently been a shift in the approach towards cybersecurity funding as the “blank checks” for resources begin to dry up. I expect that to intensify further throughout 2024.”
Matt Donahue on Adoption of Multi-Cloud Architectures:
“Aligning with the broader themes of financial constraints and strategic decision-making, the overarching trend in the move away from traditional data centers will continue, with organizations seeking to optimize costs, performance, and reliability in the cloud.”
VMblog: AI, Cybersecurity, and Multi-Cloud Architectures
CTO Matt Donahue shared his five predictions for what we can expect to see throughout 2024 in his featured article AI, Cybersecurity, and Multi-Cloud Architectures – Predictions on What 2024 Has in Store for Healthcare ITVMBlog.com
Health Data Management
CloudWave’s AI, Cybersecurity and the Cloud to Intertwine in 2024 Strategies was feature story in December.
CYBERSECURITY INSIDER PROGRAM MONTHLY WEBINAR:
Join the Cybersecurity Insider Program and plan to attend the next live webinar, Recap of 2023 and Lessons Learned – Putting Education into Action for 2024 on Thursday, January 25 at 2:00 pm ET.
Register today and join the Cybersecurity Insider Program
Learn More About the Cybersecurity Insider Program
Sign up today for the Cybersecurity Insider Program to join a community where you can regularly access free healthcare cybersecurity education and get alerted to threat intelligence gathered by our Cybersecurity Operations Center team. You will also have the opportunity to network with your peers to hear about their cybersecurity successes.
A few highlights of the program include:
- Monthly free cybersecurity education – taking place on the last Thursday of every month—NEXT WEBINAR IS THURSDAY, 1/25 at 2:00 pm ET (see above)
- Ongoing alerts to high-risk cybersecurity threats with recommended actions
- Access to a private YouTube channel (you’ll get immediate access upon program registration)
- Access to a private LinkedIn Group
- Exclusive access to special events
- Annual group Tabletop Simulation
CYBERSECURITY WEBINAR: Proposed NY State Cybersecurity Regulations
Did you miss it? Watch now.
This webinar reviews the New York State proposed cybersecurity regulations published with the state register on December 6, 2023.
The proposed regulations are currently in the 60-day comment period. This webinar provides an overview of the proposed regulations to get you thinking about how you can operationalize to plan to meet the regulations.
Special guests from the Greater New York Hospital Association join to share the advocacy work they have been doing related to the proposed regulations.
If you couldn’t attend the webinar, click here for a link to the recording.
Meet Jim Ioannidis
Cloud Engineer
Many CloudWave employees have spent their careers in healthcare IT.
“Jack of all trades, master of none, though oftentimes better than master of one.”
CloudWave customers may agree when it comes to Cloud Engineer Jim Ioannidis. With a degree in electronic engineering, Jim’s first stop in IT was systems networking, where he was a server administrator. He then built storage area networks (using EMC and Dell equipment) for a large data center and eventually built virtual tape libraries for backups.
He joined CloudWave in 2013 as a Production team member with plans to eventually move up to the Technical Services Group (TSG).
“My experience with IT, Storage Area Networks, and building virtual tape libraries all came together here at CloudWave.”
As expected, Jim soon joined the TSG team. He began traveling to customer sites where he worked on upgrades and migrations.
“Working in the TSG team was interesting because you had to be a jack of all trades. From building servers, virtual and physical, setting up networks, configuring storage, and setting up backups,” he explained.
Soon after, Jim moved into CloudWave’s Backup, Recovery, and Archiving (BURA) team, where he now works on data protection, recovery, and migrations for customers.
When Jim is not at CloudWave?
“I’m an avid mountain biker, occasional rock climber, and snowboarder, and I have recently started doing woodworking.”
When asked what he liked most about working in healthcare, Jim shared, “I like working in healthcare because our work matters a little more. Working on the BURA team, it feels good when a hospital needs help recovering data, and we can do that quickly and get them back to normal working conditions.”