May 2024 edition of CloudWave Connections
We’ve created this newsletter for our customers to communicate what’s new, let you know about upcoming events, share customer stories, and introduce you to members of our team.
We hope you find this newsletter informative and something that you look forward to receiving. If you have suggestions for topics, or have questions about something that’s been featured here, please let us know.
A Note from Mike Donahue
The Importance of Partnership
Our customers are at the heart of everything we do. When you bring your challenges to us to help solve, it provides the “why” behind our solutions, services, and recommendations to our customers. Putting our customers at the center is a fundamental principle that drives CloudWave’s strategic direction and influences every business decision.
We believe relationships don’t and shouldn’t happen only between a salesperson and a customer. While working with CloudWave, our customers may interact with our project managers, cloud operations, technical support, marketing, finance, product development, Office of the CTO, and leadership teams.
We strive to build trust, inspire confidence, and reinforce our partnership through these interactions.
At CloudWave, we pride ourselves on what we do and why we do it. The services we provide to healthcare organizations across the globe help our customers better secure and leverage the critical applications that allow them to serve their community. This is even more important to many of our customers and their communities, where they are the only hospital within ten or even hundreds of miles.
Our team believes in our mission to serve healthcare. We know our customers have a choice, and we are grateful they chose CloudWave.
Mike Donahue is the Vice President of Client Services for CloudWave.
Stay up to date with our latest news, press releases, and events on LinkedIn.
CloudWave named in 2024 Best Places to Work
For the fourth consecutive year, CloudWave has been named one of the Best Places to Work by Modern Healthcare. Each year, this exciting program singles out and recognizes outstanding employers in the healthcare industry on a national level.
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Expert Q&A: Managing Cybersecurity Challenges in Healthcare
This Q&A addresses key concerns regarding healthcare cybersecurity challenges, including AI, medical device security, budget-friendly strategies, and organizational engagement. (It is an excerpt from a Cybersecurity Insider Program webinar.)
CloudWave in the Media
CloudWave Renews Partnership with the FDA
CloudWave announced in April the renewal of its Memorandum of Understanding (MOU) with the United States Food and Drug Administration (FDA). The MOU allows CloudWave and the FDA to share critical threat intelligence in the case of nationwide suspected threats to medical device security.
This Week in Health Interview
At HIMSS24, This Week Health caught up with CloudWave’s Chief Security and Engineering Officer John Gomez. In the interview, John shares more about the company’s focus on not only protecting healthcare data but helping hospitals and healthcare organizations implement strategies that protects patients first during potential cyberattacks.
Customer Spotlight on Success
Deborah Heart and Lung Center Chooses the Cloud for Reliable, Secure EHR Hosting
Deborah Heart and Lung Center partnered with CloudWave for its EHR data storage and management. HealthLeaders Media’s Eric Wicklund spoke with Rich Temple, the hospital’s VP and CIO to learn more. The article shares more info on why a hospital should move to the cloud.
Share your IT story
How has IT helped your hospital?
We welcome you to share ways that IT has made a difference in your hospital. Please contact us at customersfirst@gocloudwave.com and share your story. We may feature you in a future issue.
Upcoming Events
New England HIMSS Spring Conference Innovations in Health Information Technology: A 2024 Outlook
May 16 at the Four Points Sheraton, Norwood
Cloudwave will be in attendance at the New England HIMSS Spring conference. Speakers include Patrick Streck, President of Estli Consulting, and former Divurgent CEO, Ed Marx.
Stop by the CloudWave table and say hello.
CloudWave at 2024 MUSE Inspire
May 28 – 31 at the Gaylord Rockies Resort in Denver | Booth 516
Register today for the 2024 MUSE Inspire conference and plan to attend one of CloudWave sessions or stop by Booth 516 at the picturesque Gaylord Rockies Resort in Denver at the end of the month.
MUSE EDUCATIONAL SESSION
Cybersecurity – A Roadmap and a Program
Thursday, May 30 at 9:15 AM
This two-hour educational session will consist of two parts:
Developing a Cybersecurity Roadmap and Establishing a Metrics-Driven Cybersecurity Program.
- Developing a Cybersecurity Roadmap will guide you through effective practices for developing a meaningful and useful cybersecurity roadmap.
- Establishing a Metrics-Driven Cybersecurity Program will share effective practices in developing a meaningful and useful metric-driven cybersecurity program.
For more details on the educational sessions, click here.
MUSE PRODUCT SHOWCASE
A Holistic Cybersecurity Approach: Take Action to Comply, Detect, and Respond
Wednesday, May 29 at 3:10PM
CloudWave will share Sensato’s CaaS, a cybersecurity solution that provides hospitals the ability to comply, detect and respond protecting the hospital in event of a cyberattack.
For more details on the product showcases, click here.
Thank you to all who joined us last week at the Washington State Hospital Association (WSHA) Cybersecurity Event! John Gomez provided invaluable insights and proven best practices for executing a robust cybersecurity strategy and addressing the most difficult organizational challenges faced by CIOs, CISOs, and cybersecurity leaders.
If you are interested in hosting a Cybersecurity Workshop please contact Laura Pursley.
Keep Your OpSus Change Requests Moving
Sign up for Advance Authorization today
CloudWave is pleased to offer a new way to streamline the way we deliver changes to your OpSus Cloud Services.
Incremental adjustments to the scope of your cloud service are to be expected, but the timing and process may not always be convenient.
CloudWave is now able to provide a way for our cloud customers to mitigate the administrative burden of these requests by allowing key personnel to pre-approve routine change orders.
With Advance Authorization, you set the boundaries. Adding components, expanding storage, increasing capacity – these are all change order categories covered under your Advance Authorization Agreement.
Contact your Customer Success Manager or Sales Director to learn more.
Let CloudWave Handle Your Patch Management Needs
Fully-Managed Patching Service for Healthcare keeps you safe
Failing to patch systems on a timely basis leaves your hospital vulnerable to performance slowdowns, regulatory compliance issues, and even worse—the risk of cyber-attacks.
Utilizing the proven CloudCare+ patch maintenance strategy, healthcare enterprises can prevent cyberattacks, performance slowdowns, and regulatory compliance issues.
CloudCare+ solves these challenges with a skilled service team that utilizes a proven process throughout the patching cycle. This enables healthcare IT teams to take a hands-off approach to maintenance while CloudWave keeps the environment compliant and secured against cyber threats.
Learn More About the Cybersecurity Insider Program
Sign up today for the Cybersecurity Insider Program to join a community where you can regularly access free healthcare cybersecurity education and get alerted to threat intelligence gathered by our Cybersecurity Operations Center team. You will also have the opportunity to network with your peers to hear about their cybersecurity successes.
Sign up now to get access to all 2023 and 2024 on-demand webinars, and then plan to join us for the next live webinar on June 27th at 2 p.m. ET.
The June webinar topic is: Current state of Artificial Intelligence and its impact on healthcare organizations.
We’ll share:
- Details about how you should approach an AI policy
- An update on how cyber attackers are using AI to advance their attacks
- Challenges based on increased use of AI in systems and with third-party vendors
A few highlights of the program include:
- Monthly free cybersecurity education – taking place on the last Thursday of every month—NEXT WEBINAR IS THURSDAY, 6/27 at 2:00 pm ET (see above)
- Ongoing alerts to high-risk cybersecurity threats with recommended actions
- Access to a private YouTube channel (you’ll get immediate access upon program registration)
- Access to a private LinkedIn Group
- Exclusive access to special events
- Annual group Tabletop Simulation
Meet Johnathan Buice
Senior Security Solutions Architect
Many CloudWave employees have spent their careers in healthcare IT.
As a former CIO, Johnathan Buice knows what many of our customers face daily.
As a Senior Security Solutions Architect for CloudWave, Johnathan Buice is now an integral part of the cyber security team, supporting sales and delivering audits, assessments, and consulting services.
Johnathan spent the past 20 years in a rural hospital, where he became the CIO in 2016. In 2018, he was made the CTO responsible for HIS, LAB, Radiology, Cardiology, Wellness, and Dietary.
“My heart has always been in cybersecurity since I became a certified ethical hacker in 2008, and CloudWave was an opportunity to make a larger impact.”
Outside of the CloudWave, Johnathan enjoys traveling all over. “I love to see new areas and try new food.”
However, Johnathan is both dedicated and passionate about cybersecurity.
“When I am not working, I am usually learning something new or working.”
What does Johnathan like most about working in health care?
“Knowing that everything I do, no matter the size, positively impacts someone else’s life.”