August 2024 edition of CloudWave Connections
We’ve created this newsletter for our customers to communicate what’s new, let you know about upcoming events, share customer stories, and introduce you to members of our team.
We hope you find this newsletter informative and something that you look forward to receiving. If you have suggestions for topics, or have questions about something that’s been featured here, please let us know.
A Note from Mike Donahue
New Role
I am excited and honored to share some news with you. As CloudWave continues to grow and evolve, I have recently taken on the role of Chief Delivery Officer (CDO).
My journey at CloudWave started in January of 2012. Since that time, I’ve had the opportunity to work with many of CloudWave’s customers in different capacities. In this new role, my focus will be on the continued optimization of your experience with us. I believe that by listening to each and every one of you and learning from both the successes and challenges we encounter, we can continuously improve the services we deliver to your organization.
My journey with CloudWave has been incredibly rewarding, and I am committed to our mission of supporting healthcare organizations like yours in navigating the complexities and evolving nature of IT and Security. As CDO, I will continue to ensure that your needs are at the forefront of everything we do, striving to enhance our services and foster innovation based on your valuable feedback.
Thank you for your continued trust in CloudWave. I look forward to partnering with you in my new role to ensure that we continue to deliver the highest levels of service and support.
Mike Donahue is the Chief Delivery Officer at CloudWave.
Stay up to date with our latest news, press releases, and events on LinkedIn.
New Cybersecurity White Paper Published
Learn how to design a patient-centric incident response program to prepare your organization to respond quickly and appropriately to stop a cyberattack.
Upcoming Events
MEDITECH LIVE 24
Welcome Reception
The Harp, Patriots Place
Tuesday, September 24
6PM – 10PM
Join us for drinks and appetizers at the Harp
in Patriots Place the night before MEDITECH
LIVE inFoxborough. More info to come!
Sponsored by Forward Advantage,
Interlace Health, ACS MediHealth,
and CloudWave.
MEDITECH LIVE 24
The Picture of Health: Moving Beyond the Frame
Summer is winding down and MEDITECH Live is right around the corner.
Taking place in Foxborough from September 25 through 27, this annual conference provides healthcare professionals and industry innovators an opportunity to collaborate. CloudWave will be presenting a Breakout Session titled “Patient-Centric Cybersecurity Incident Response—Going Beyond IT” on Thursday, September 26th at 3:45 PM ET.
Conference schedule:
- Wednesday, September 25, 11AM – 5PM
- Thursday, September 26, 8AM – 5PM
- Breakout Session “Patient-Centric Cybersecurity Incident Response—Going Beyond IT”, 3:45 PM ET.
- Offsite Social Event: 6PM – 9PM
- Friday, September 27, 8AM – 12PM
TORCH
Fall Conference
September 23-26, 2024 | Onsite & Virtual Recorded Event
Kalahari Resort and Conventions Round Rock, TX. If you’re not attending MEDITECH LIVE and are in central Texas, come to TORCH and stop by the CloudWave table to say hello.
MEDITECH USERS NETWORK
ANNUAL CONFERENCE
Maximizing the Value of MEDITECH
INNSiDE by Melia, Liverpool
Wednesday, October 2
Thursday, October 3
Conference reception will be October 2 at 6:30PM on the
18th floor of the conference hotel.
Registration Deadline is August 29.
Blog
Beyond Data Protection: Putting Patients First in Healthcare Cybersecurity
As cyberattacks rise in scope and severity, it has become evident that traditional healthcare cybersecurity methods have been ineffective.
CloudWave joins Iroquois Healthcare Association
CloudWave has become an Enhanced Business Associate Member of the Iroquois Healthcare Association (IHA). The healthcare trade organization represents over
50 hospitals and health systems across 32 counties in Upstate New York.
CloudWave will be presenting at the upcoming Iroquois Invitational Event on September 11 in Verona, NY.
Customer Spotlight on Success
ArchCare Uncovers the Benefits of a Robust Cybersecurity Tabletop Simulation
Even though ArchCare had done the right things to comply with regulations and best practices, ArchCare was concerned that they didn’t know how they would respond if the organization were a cyberattack victim…
Share your IT story
How has IT helped your hospital?
We welcome you to share ways that IT has made a difference in your hospital. Please contact us at customersfirst@gocloudwave.com and share your story. We may feature you in a future issue.
Keep Your OpSus Change Requests Moving
Sign up for Advance Authorization today
CloudWave is pleased to offer a new way to streamline the way we deliver changes to your OpSus Cloud Services.
Incremental adjustments to the scope of your cloud service are to be expected, but the timing and process may not always be convenient.
CloudWave is now able to provide a way for our cloud customers to mitigate the administrative burden of these requests by allowing key personnel to pre-approve routine change orders.
With Advance Authorization, you set the boundaries. Adding components, expanding storage, increasing capacity – these are all change order categories covered under your Advance Authorization Agreement.
Contact your Customer Success Manager or Sales Director to learn more.
Let CloudWave Handle Your Patch Management Needs
Fully-Managed Patching Service for Healthcare keeps you safe
Failing to patch systems on a timely basis leaves your hospital vulnerable to performance slowdowns, regulatory compliance issues, and even worse—the risk of cyber-attacks.
Utilizing the proven CloudCare+ patch maintenance strategy, healthcare enterprises can prevent cyberattacks, performance slowdowns, and regulatory compliance issues.
CloudCare+ solves these challenges with a skilled service team that utilizes a proven process throughout the patching cycle. This enables healthcare IT teams to take a hands-off approach to maintenance while CloudWave keeps the environment compliant and secured against cyber threats.
Learn More About the Cybersecurity Insider Program
Sign up today for the Cybersecurity Insider Program to join a community where you can regularly access free healthcare cybersecurity education and get alerted to threat intelligence gathered by our Cybersecurity Operations Center team. You will also have the opportunity to network with your peers to hear about their cybersecurity successes.
Sign up now to get access to all 2023 and 2024 on-demand webinars, and then plan to join us for the next live webinar on August 29th at 2 p.m. ET.
The August webinar topic is: The Changing Landscape of Cybersecurity Accountability in Healthcare
There is a new trend in healthcare cybersecurity that may concern some members of the C-Suite. As lawsuits are increasing, more CISOs and other C-Suite (CIO, CEO, CFO) members are starting to be held criminally accountable for not deploying appropriate security measures.
This session will discuss what CISOs and the C-Suite could focus on to reduce liability while increasing defensibility in the event of a cyber attack.
A few highlights of the program include:
- Monthly free cybersecurity education – taking place on the last Thursday of every month—NEXT WEBINAR IS THURSDAY, 7/29 at 2:00 pm ET
- Ongoing alerts to high-risk cybersecurity threats with recommended actions
- Access to a private YouTube channel (you’ll get immediate access upon program registration)
- Access to a private LinkedIn Group
- Exclusive access to special events
- Annual group Tabletop Simulation
Past Events
MUSE Southeast Community Peer Group Event
CloudWave was pleased to be a sponsor for a great day of education and networking with MEDITECH users earlier this month at the Phoebe Putney Memorial Hospital in Albany.
Learn more about other upcoming MUSE Peer Group Events.
New Strategies for Fortifying Resilience Against
Cyberattacks in Healthcare
CloudWave co-hosted a panel presentation with Bridgehead earlier this month that offered a variety of perspectives on cybersecurity prevention, preparation, incident response in healthcare.
Justin Millar, CIO at Mount Graham Regional Medical Center, shared the story of how his organization secured and recovered their systems and network in September 2023 after a significant ransomware event. Bobby Edwards, Principal Solutions Consultant at BridgeHead, John Gomez, Chief Security and Engineering Officer at CloudWave, and Tim Quigley, Chief Client Officer at CloudWave, discussed strategies to reduce threats to healthcare IT environments.
Meet Colleen Ludington
Senior Cloud Support Engineer
Many CloudWave employees have spent their careers in healthcare IT.
As a Senior Cloud Support Engineer for CloudWave, Colleen is part of the TSG (Technical Services Group) team, working on backup-related projects and support issues. She is also the lead for deploying SecureLink used by CloudWave’s on-prem customers, which allows CloudWave remote access to customers’ sites.
Colleen was the backup administrator for St. Joseph Health and worked with PPI/CloudWave on several projects to migrate to newer technology before joining CloudWave and eventually becoming the Subject Matter Expert (SME) for TSG Backup.
On the weekends, Colleen enjoys fishing, gardening, sewing, and spending time with her husband, two dogs, and two cats.
When asked about what she likes most about working in healthcare?
“I enjoy the constant growth and seeing the rapid technological improvements.’