September 2024 edition of CloudWave Connections
We’ve created this newsletter for our customers to communicate what’s new, let you know about upcoming events, share customer stories, and introduce you to members of our team.
We hope you find this newsletter informative and something that you look forward to receiving. If you have suggestions for topics, or have questions about something that’s been featured here, please let us know.
A Note from Tim Quigley
Welcome to Autumn
In addition to apple picking, fall foliage, and football games, it’s also a busy conference season. At CloudWave, we have a packed schedule over the next six weeks. Our biggest event will be MEDITECH LIVE next week in Foxborough. We’re hosting the Welcome Reception with our friends at ACS MediHealth, Forward Advantage, and Interlace Health. We hope you’ll be able to stop by for drinks and food. We know many of you will be traveling that day, so we keep the event very informal. Stop by any time and grab a drink and a quick bite. We look forward to seeing you.
The following week is MUN, the conference for hospitals running MEDITECH in the United Kingdom and Ireland. It’s a great opportunity to see our friends and customers in Liverpool each year. (I’m hoping the planning teams will give us a week to rest between the two events next year.) While I’m in Liverpool, we’ll also have teams in Chicago at the Becker’s conference and in Austin at the TORCH conference. If you’re attending any of these events, please take a moment to catch up with our team members there.
For many of you, Fall is also budget season; if CloudWave can help you with any budgetary guidance or quotes, please let us know. One last item: Ransomware events continue to occur at an almost epidemic rate. Our operations team spent their entire Labor Day weekend helping a customer restore their on-premises environment. Please ensure that you have backups covering your entire environment and have practiced responding to a ransomware event. If you need assistance with an assessment of your backup environment or help with a Tabletop Exercise, please let us know. We are happy to help.
Tim Quigley is the Chief Client Officer at CloudWave.
Stay up to date with our latest news, press releases, and events on LinkedIn.
New Cybersecurity White Paper Published
Learn how to design a patient-centric incident response program to prepare your organization to respond quickly and appropriately to stop a cyberattack.
Upcoming Events
MEDITECH LIVE 24
Welcome Reception
September 24, Foxborough, MA
It’s not too late to register to join us for drinks
and appetizers at the Harp in Patriots Place
from 6PM – 10PM the night before MEDITECH
LIVE in Foxborough.
Sponsored by Forward Advantage,
Interlace Health, ACS MediHealth,
and CloudWave.
MEDITECH LIVE 24
September 25-27, Foxborough, MA
As you plan your schedule, please consider attending our breakout session, Patient-Centric Cybersecurity Incident Response: Going Beyond IT, on Thursday, September 26, at 2:30 PM.
Join CloudWave’s Chief Delivery Officer, Mike Donahue, and Director of Sales Engineering, Jacob Wheeler, as they share why you should shift the mindset of your cybersecurity incident response program to focus on the patient first and provide actionable strategies to protect your patients and your data. You’ll also learn about the Incident Response High Liability Window and what your organization should be focused on in the critical first 72 hours after an incident.
Becker’s Health
IT + Digital Health +
RCM Conference
October 1-4, Chicago, IL
Visit us at Booth 412 to learn about our healthcare cloud and cybersecurity solutions and participate in our raffle to win a Bose Revolve speaker. This premier conference brings together healthcare decision-makers to share ideas, discuss critical issues, and drive progress in American healthcare.
TORCH
Fall Conference
September 23-26, 2024 | Onsite & Virtual Recorded Event
Kalahari Resort and Conventions Round Rock, TX.
If you’re not attending MEDITECH LIVE and are in
central Texas, come to TORCH and stop by the
CloudWave table to say hello.
Puerto Rico Hospital Association
October 1-4, San Juan, PR
We’re excited to join healthcare leaders from around Puerto Rico at the beautiful Sheraton Puerto Rico Resort & Casino to discuss what’s next in the healthcare cloud. We’ll be in the Neptuno Booth (Booth 9) so please come by.
MEDITECH USERS NETWORK
CONFERENCE
October 2-3, Liverpool, UK
INNSiDE by Melia. Conference reception will
be October 2 at 6:30PM on the 18th floor
of the hotel.
WSHA CEO Retreat
October 2–4, Snoqualmie, WA
CloudWave will be exhibiting at the beautiful Salish Lodge & Spa. Come say hello.
Nebraska Hospital Association Convention
October 16-18, LaVista, Nebraska
CloudWave will be exhibiting at the annual Nebraska Hospital Association Convention at Embassy Suites Conference Center in LaVista, NE.
We’re looking forward to a great convention with a long tradition of great speakers.
Blog
Dissecting the Anatomy of a Healthcare Breach: Lessons Learned
Security breaches impact health systems clinically as well as in IT. Cyberattacks can be as devastating as natural disasters, including tornadoes or hurricanes, and potentially endanger patient lives. CloudWave recently held a webinar outlining the anatomy of a healthcare breach, where we evaluated recent occurrences and discussed what safeguards healthcare organizations can take to mitigate risks and get back up and running faster should one hit their organization.
Customer Spotlight on Success
Safeguarding Patient Care: Emanate Health Adopts OpSus Live for Enhanced EHR Security
In January 2019, Emanate Health’s on-premises data center experienced a cybersecurity event. At the time of the incident, the hospital was self-hosting its MEDITECH EHR. Disaster was declared.
Share your IT story
How has IT helped your hospital?
We welcome you to share ways that IT has made a difference in your hospital. Please contact us at customersfirst@gocloudwave.com and share your story.
We may feature you in a future issue.
Keep Your OpSus Change Requests Moving
Sign up for Advance Authorization today
CloudWave is pleased to offer a new way to streamline the way we deliver changes to your OpSus Cloud Services.
Incremental adjustments to the scope of your cloud service are to be expected, but the timing and process may not always be convenient.
CloudWave is now able to provide a way for our cloud customers to mitigate the administrative burden of these requests by allowing key personnel to pre-approve routine change orders.
With Advance Authorization, you set the boundaries. Adding components, expanding storage, increasing capacity – these are all change order categories covered under your Advance Authorization Agreement.
Contact your Customer Success Manager or Sales Director to learn more.
Leave the Patching to CloudWave
Fully-Managed Patching Service for Healthcare keeps you safe
Failing to patch systems on a timely basis leaves your hospital vulnerable to performance slowdowns, regulatory compliance issues, and even worse—the risk of cyber-attacks.
Utilizing the proven CloudCare+ patch maintenance strategy, healthcare enterprises can prevent cyberattacks, performance slowdowns, and regulatory compliance issues.
CloudCare+ solves these challenges with a skilled service team that utilizes a proven process throughout the patching cycle. This enables healthcare IT teams to take a hands-off approach to maintenance while CloudWave keeps the environment compliant and secured against cyber threats.
Learn More About the Cybersecurity Insider Program
Sign up today for the Cybersecurity Insider Program to join a community where you can regularly access free healthcare cybersecurity education and get alerted to threat intelligence gathered by our Cybersecurity Operations Center team. You will also have the opportunity to network with your peers to hear about their cybersecurity successes.
Sign up now to get access to all 2023 and 2024 on-demand webinars, and then plan to join us for the next live webinar on September 26th at 2 p.m. ET.
The September webinar topic is: Healthcare Cybersecurity Attack Dissection
This 90-minute session will discuss common attacks in healthcare, share best practices, and provide actions you should take to stop similar attacks. You’ll be able to apply the learnings to your incident response plans and uncover areas for improvement in your readiness for a cyber attack.
The first part of the session will be education about best practices and a new approach to incident response.
The 2nd part will walk you through like-real cyber attacks, and you will determine how your team is prepared to respond. (This session will be 90 minutes.)
A few highlights of the program include:
- Monthly free cybersecurity education – taking place on the last Thursday of every month—NEXT WEBINAR IS THURSDAY, 9/26 at 2:00 pm ET
- Ongoing alerts to high-risk cybersecurity threats with recommended actions
- Access to a private YouTube channel (you’ll get immediate access upon program registration)
- Access to a private LinkedIn Group
- Exclusive access to special events
- Annual group Tabletop Simulation
Past Events
Customer Appreciation Night
CloudWave and Dell Technologies
August 27 was a great evening for a ball game as both customers and CloudWave team members gathered to watch the Cincinnati Reds take on the Oakland Athletics at the Great American Ball park in Cincinnati last month. Can you spot the retired CloudWave salesperson?
Meet Jeff Miller
Service Center Manager
Many CloudWave employees have spent their careers in healthcare IT.
Jeff Miller is the face of the CloudWave technical support department. As a Service Center Manager, Jeff ensures the team provides the ultimate 24/7 support that our hospital customers have come to rely on.
Coming to CloudWave almost a decade ago, Jeff brought with him an extensive 30-year career in technical support management within numerous industries, including finance, insurance, and pharmaceuticals.
“I want to ensure our support consistently exceeds our customer’s expectations. CloudWave was my smartest career decision, as I feel I’ve been part of a family for the past nine years.”
When not overseeing the support department, Jeff enjoys spending time with his wife, twin daughters, and two dogs. He also has a passion for landscaping, golf, and Fantasy Football. Jeff was also the winner of the CloudWave Fantasy League in 2020.
When asked what he most enjoys about working in healthcare?
“I know every little thing has a meaningful impact on the lives of vulnerable individuals.”