November 2025 edition of CloudWave Connections
We’ve created this newsletter for our customers to communicate what’s new, let you know about upcoming events, share customer stories, and introduce you to members of our team.
We hope you find this newsletter informative and something that you look forward to receiving. If you have suggestions for topics, or have questions about something that’s been featured here, please let us know.
A Note from Mike Donahue
When Public Cloud Stumbles: Look Beyond Infrastructure
Last month, Amazon Web Services (AWS) experienced a major disruption in its US-EAST-1 region, demonstrating that even the most robust platforms can experience degradation that feels like downtime. For healthcare, degraded performance in a clinical environment can be far more consequential. A few seconds of delay in a clinical workflow, a frozen login screen during admissions, or a failed data sync between systems can disrupt care just as much as a complete downtime event.
The event served as a reminder of the importance of technology partners with healthcare domain experience who understand both the technical and clinical stakes when things don’t go as planned. How partners plan for, respond to, and communicate during unexpected events is crucial for healthcare, where reliability has a direct impact on care delivery.
Go beyond the infrastructure. Ask providers how they monitor, isolate, and respond when services degrade, not just when they fail. The best partners understand that healthcare operations can’t simply “pause” until a cloud issue is resolved. Healthcare organizations should look for partners who communicate effectively, provide updates in plain language, and link technical issues to operational impacts while prioritizing healthcare workflows. This ensures that recovery efforts align with patient-care needs.
The most advanced technology still depends on the people and processes behind it. People who understand healthcare and the human cost of disruption build and communicate differently. These behaviors reflect a culture of accountability and awareness built for healthcare, not just IT. This translates into faster awareness, clearer updates, and more meaningful responses during cloud-wide issues.
Generic cloud SLAs measure uptime. In healthcare, that’s only one piece of the picture. Effective agreements should also define recovery objectives that reflect patient-impact risk and ensure that when systems slow or fail, the response mirrors the seriousness of the environment they support.
When the next disruption occurs, and it will, the best-prepared organizations will be those that have selected partners who combine strong technology with a genuine healthcare focus, ensuring continuity, communication, and confidence when the public cloud stumbles.
Mike Donahue is the Chief Operating Officer for CloudWave
Plan to Streamline Your Healthcare Organization’s Compliance Efforts in 2026
Are you facing increasingly complex compliance landscapes, including HIPAA, HITECH, OCR, and other industry-specific regulations?
BlueOrange Compliance, a CloudWave company, is a leader in information privacy and security, regulatory compliance, and risk management services. We offer integrated compliance and security risk assessments, including HIPAA Security Assessments and Penetration Tests that are designed not only to meet ever-changing regulations but continue to protect your patients.
New Resource Guide: Navigating Healthcare Cybersecurity with AI
Dive into this informative resource guide to gain insights into how healthcare-specific AI solutions can seamlessly integrate into your clinical and operational workflows, strengthen your defenses, help overcome resource limitations, and deliver measurable value.
November is Rural Health Month
CloudWave CISO Ashini Surati on the Risk Never Sleeps Podcast
Listen to Ashini Surati, Chief Information Security Officer at CloudWave, as she answers the question, “How do you protect rural hospitals with limited resources from today’s growing cyber threats?” on the Risk Never Sleeps Podcast.
Managed Endpoint Detection and Response Digital Resource Hub
Securing endpoints in healthcare environments is critical. Endpoints are now the front lines of cyberattacks—and healthcare organizations are uniquely exposed.
CloudWave’s Managed Endpoint Detection and Response (EDR) service, powered by SentinelOne, brings automated, intelligent, and healthcare-aware defense to every endpoint.
Stay up to date with our latest news, press releases,
and events on LinkedIn.
Upcoming Events
| Oklahoma Connect Conference November 20-22 Oklahoma City, OK Learn more |
MUSE CPG December 5 Hickory, NC Learn more |
Newport Beach, CA • Pelican Hill Golf Club • January 11-13, 2026
Reach out to Tim Quigley or Erik Littlejohn to schedule a time to meet, learn more, or say hello. Golfing will take place on Sunday, January 11. Attendees who wish to golf can also request to check in to the Resort on Saturday, January 10.
SAVE THE DATE! HIMSS 2026 • March 9-12
Hard to believe, but it’s time to put HIMSS26 in Las Vegas on the calendar. Stay tuned for more updates. We’ll have some new things to share in Booth 6235.
You’ve Asked, We’ve Listened
Advanced Protection for Backup
At CloudWave, ensuring your Backup data remains protected and available has always been paramount – which is why we’ve heard your feedback and are excited to introduce Advanced Protection for Backup.
Advanced Protection for Backup performs deep file scans on your Backup data, alerting CloudWave to the presence of hidden ransomware, insider threats, and other indicators of non-recoverability.
If you are interested in learning more about Backup with Advanced Protection, reach out to your CloudWave Account Executive.
Happy Thanksgiving
We are grateful for our customers!