Hi friend,

Meeting you where you are hasn’t changed.

The past couple of years at CloudWave have been exciting for several reasons, but I’m probably most excited about the acquisitions of Sensato and BlueOrange Compliance. We added team members who were culturally compatible and whose capabilities are critical to the industry we serve. As Tim Quigley noted over a year ago, “CloudWave is redefining healthcare cybersecurity resilience by seamlessly integrating IT infrastructure, cloud security, and managed threat protection to provide a unique and valuable way to secure your hospital…Security-IT convergence is not just about connecting security and IT; it transforms how they work together to create a stronger, more resilient organization.” We still believe this to be true, and even more so given the impact AI is having on cybersecurity and the healthcare industry.

While we’ve emphasized these acquisitions and our cybersecurity capabilities frequently in this forum and others, I want to assure you that we remain equally committed to the fundamental services that define CloudWave’s DNA: hosting, disaster recovery, backup-as-a-service, edge, and on-premises infrastructure solutions. Underpinning all of these services is a mantra of meeting our customers where they are. In practice, that means we won’t push private cloud hosting over a customer’s desire to purchase and manage

on-premises infrastructure. We will certainly provide our advice, expertise, and experience to help customers evaluate alternatives, but we understand that many factors influence what constitutes the “right” decision for any given customer. Those factors might include concerns about internet connectivity, the need for a capex solution versus an operating expense-based solution, or how an organization chooses to manage risk. We don’t have an agenda to force hosting, private cloud, or any solution on a customer (despite our name, yes- I know!). We hope that offering customers alternatives and maintaining the ability to resell hardware and perform on-site implementations differentiates CloudWave from traditional managed service providers and value-added resellers.

Our commitment to these managed services and on-premises capabilities is also reflected in the investments we continue to make in the technology, tools, people, and operating models behind them. These investments are not simply about introducing new technology; they help organizations maintain highly available, performant, and secure environments while navigating market dynamics that continue to pressure IT budgets and operating models. These pressures include rising hardware and infrastructure costs, increasing software and licensing expenses, greater regulatory and compliance requirements, evolving cyber insurance expectations, and the ongoing challenge of attracting and retaining specialized technical talent. At the same time, organizations are being asked to consistently reduce the cost and complexity of IT and security operations. Apparently, “do more with less” wasn’t ambitious enough!

A few examples include our transition to Nutanix, which provides a modern infrastructure platform while helping mitigate the rising costs associated with traditional virtualization technologies; our investment in ScienceLogic, which gives our teams deeper monitoring, observability, event correlation, and capacity insight to help identify issues earlier and make more informed infrastructure decisions; and the continued evolution of our Customer Partnership Management program, which creates greater accountability and more proactive engagement around service health, customer priorities, optimization opportunities, and long-term planning.

We are also expanding the use of automation and operational standardization across our services to reduce repetitive manual work, improve response times, and allow our technical teams to focus their expertise on the items that create the greatest value for customers.

Taken together, these investments are designed to create greater operational leverage. Better visibility can help identify capacity and performance issues before they become problems. Automation can reduce the effort required to operate increasingly complex environments. Modern infrastructure platforms can help control licensing and technology costs. Stronger customer engagement can also help identify opportunities to optimize an environment before additional investment is required.

Ultimately, our goal is to help customers address what can often feel like competing priorities: keeping critical systems available, performant, resilient, and secure while also lowering the overall cost of IT and security. Our investments are tangible examples of how we are building our services around achieving both. Just as importantly, our role is not to prescribe a single technology strategy, but to provide the flexibility, expertise, and operational support to help each customer make the right decisions for their organization. Whether that means private cloud, edge, on-premises infrastructure, managed security, or a combination of approaches, our commitment remains the same: to meet customers where they are and help them operate more reliably, securely, and efficiently.

Erik Littlejohn
President and CEO