April 2024 edition of CloudWave Connections
We’ve created this newsletter for our customers to communicate what’s new, let you know about upcoming events, share customer stories, and introduce you to members of our team.
We hope you find this newsletter informative and something that you look forward to receiving. If you have suggestions for topics, or have questions about something that’s been featured here, please let us know.
A Note from Matt Donahue
Continuous Improvement in the Cloud
With the arrival of spring, we tend to take a fresh look at our environment. Our home and yards might need a good spring cleaning or perhaps a renovation.
With IT, we need to keep that perspective year-round. At CloudWave, we’ve adopted a culture of continuous improvement, where we regularly analyze processes, performance, and technologies used in our OpSus cloud to identify opportunities to make incremental improvements.
Keeping the OpSus cloud secure has always been our central focus, and we are constantly seeking new ways to safeguard against evolving threats. We’ve recently made additional protection layers available to strengthen your security stance further. These enhancements are now accessible and affordable for healthcare organizations, and we are pleased to share them.
Server Multifactor Authentication (MFA) for OpSus Live
Compromised credentials are the number one cause of a breach, and multi-factor authentication prevents compromised credentials from being utilized, so CloudWave is making server MFA available as an option for all OpSus Live customers. In addition to identity authentication and password rotation, server MFA provides robust and detailed auditing – providing transparency, accountability, and security.
Ransomware and Malware Detection for OpSus Backup
Ransomware and other types of malware are silent killers, so we’ve added a ransomware detection mechanism to scan your backups as they are written to OpSus. Now available in Beta, this feature is designed to detect 2200+ cataloged ransomware strains before they are written to your backups.
Keeping your organization safe continues to be our top priority. CloudWave is proud to provide a superior level of security to our on-premises and cloud customers at an affordable cost.
As the seasons march on, we’ll continue to examine and evaluate our solutions, finding those opportunities to make incremental changes that ensure we’re providing the best possible technologies and customer experience.
Matt Donahue is the Chief Technology Officer for CloudWave.
CloudWave, Dedalus, and Dell Partner to Deliver Healthcare Solutions
Unlocking Patient Wellness & Maximizing Hospital Revenue
Join us for an exclusive webinar showcasing the collaboration between CloudWave, Dell Technologies and Dedalus – three global technology leaders dedicated to optimizing your hospital’s patient care and fiscal position.
Our panel will delve into the transformative potential of two solutions – emphasizing the benefits, streamlined implementation process, associated costs and ROI, and tangible results.
- Trials for Care: Step into the future with automated clinical trial matching that offers your patients expanded treatment opportunities and fortifies your hospital’s bottom line.
- Hospital Command Center: Discover how to swiftly gauge and report on crucial KPIs within your organization to empower clinical, workforce, and financial outcomes.
Stay up to date with our latest news, press releases, and events on LinkedIn.
Upcoming Events
Washington State Hospital Association (WSHA) Cybersecurity Event
On April 22, CloudWave’s Chief Security and Engineering Officer John Gomez will present Cybersecurity Leadership + AI Bootcamp at the Washington State Hospital Association Cybersecurity Event at the Conference Center at Seattle-Tacoma International Airport.
Topics will include:
- Justifying Cybersecurity Investments
- Developing a Cybersecurity Roadmap
- Establishing a Metrics-Driven Cybersecurity Program, Simplified and Realistic Incident Response
- AI Policies and Procedures for Healthcare.
*Must be a healthcare organization in Washington State to participate. The event is in person only.
HealthTech 2024 Community Hospital Leadership Conference
May 5 – 8 in Nashville, TN
CloudWave’s Chief Security and Engineering Officer John Gomez will present a breakout session “Take Your Healthcare Cybersecurity Strategy to the Next Level” at this year’s HealthTech Community Hospital Leadership conference. The event will take place at the Margaritaville Hotel in Nashville.
New England HIMSS Spring Conference Innovations in Health Information Technology: A 2024 Outlook
May 16 at the Four Points Sheraton, Norwood
Cloudwave will be in attendance at the New England HIMSS Spring conference. Speakers include Patrick Streck, President of Estli Consulting, and former Divurgent CEO, Ed Marx.
Stop by the CloudWave table and say hello.
CloudWave at 2024 MUSE Inspire
May 28 – 31 at the Gaylord Rockies Resort in Denver
Register today for the 2024 MUSE Inspire conference and plan to attend CloudWave’s Cybersecurity Leadership educational session on Thursday, May 30, at the picturesque Gaylord Rockies Resort in Denver.
This two-hour educational session will consist of two parts: Developing a Cybersecurity Roadmap and Establishing a Metrics-Driven Cybersecurity Program.
Developing a Cybersecurity Roadmap will guide you through effective practices for developing a meaningful and useful cybersecurity roadmap.
Establishing a Metrics-Driven Cybersecurity Program will share effective practices in developing a meaningful and useful metric-driven cybersecurity program.
For more details on the event and the educational sessions, click here.
CloudWave in the Media
Prescient Security Podcast
Healthcare Is Becoming Much More Secure
CloudWave’s CISO Ashini Surati was recently featured on the Prescient Security Compliance Podcast to discuss the changing nature of privacy, security, and compliance in the healthcare cloud.
Keep Your OpSus Change Requests Moving
Sign up for Advance Authorization today
CloudWave is pleased to offer a new way to streamline the way we deliver changes to your OpSus Cloud Services.
Incremental adjustments to the scope of your cloud service are to be expected, but the timing and process may not always be convenient.
CloudWave is now able to provide a way for our cloud customers to mitigate the administrative burden of these requests by allowing key personnel to pre-approve routine change orders.
With Advance Authorization, you set the boundaries. Adding components, expanding storage, increasing capacity – these are all change order categories covered under your Advance Authorization Agreement.
Contact your Customer Success Manager or Sales Director to learn more.
Let CloudWave Handle Your Patch Management Needs
Fully-Managed Patching Service for Healthcare keeps you safe
Failing to patch systems on a timely basis leaves your hospital vulnerable to performance slowdowns, regulatory compliance issues, and even worse—the risk of cyber-attacks.
Utilizing the proven CloudCare+ patch maintenance strategy, healthcare enterprises can prevent cyberattacks, performance slowdowns, and regulatory compliance issues.
CloudCare+ solves these challenges with a skilled service team that utilizes a proven process throughout the patching cycle. This enables healthcare IT teams to take a hands-off approach to maintenance while CloudWave keeps the environment compliant and secured against cyber threats.
Learn More About the Cybersecurity Insider Program
Sign up today for the Cybersecurity Insider Program to join a community where you can regularly access free healthcare cybersecurity education and get alerted to threat intelligence gathered by our Cybersecurity Operations Center team. You will also have the opportunity to network with your peers to hear about their cybersecurity successes.
April Webinar Topic: A Conversation with the FDA: Medical Device Security Resources, Guidelines, and Real-World Cyber Incident Examples
The FDA will lead this webinar to provide an overview of their cybersecurity authorities and recently updated medical device cybersecurity guidance to help understand how they fit into your overall cybersecurity risk management strategy.
Jessica Wilkerson, Senior Cyber Policy Advisor and Medical Device Cybersecurity Team Lead will share real examples of cyber incidents that have impacted medical devices. She will share the FDA resources available to healthcare organizations you may not be aware of.
A few highlights of the program include:
- Monthly free cybersecurity education – taking place on the last Thursday of every month—NEXT WEBINAR IS THURSDAY, 4/25 at 2:00 pm ET (see above)
- Ongoing alerts to high-risk cybersecurity threats with recommended actions
- Access to a private YouTube channel (you’ll get immediate access upon program registration)
- Access to a private LinkedIn Group
- Exclusive access to special events
- Annual group Tabletop Simulation
Meet Susan Shive
Customer Success Manager
Many CloudWave employees have spent their careers in healthcare IT.
As a CloudWave Customer Success Management (CSM) team member, Susan focuses on enhancing the overall customer experience.
“CloudWave is committed to removing obstacles for our clients and identifying innovative ways to support them in achieving their goals.”
After moving to rural West Virginia from Maryland in 1984, Susan’s journey in healthcare began within a community hospital, where she served as director of Computer Services for 13 years.
“At that time, clinical systems were just being developed and adopted by hospitals,” she explained.
Susan worked closely with individual departments to first understand the operations of their departments and then collaborate with them to computerize what made sense.
“During my 13 years there, our computer system went from a financial-only system to an all-inclusive system that integrated the clinical data with the financial data.”
Susan then joined an EHR vendor, now Allscripts. As an interface programmer and network engineer, Susan worked on interoperability for labs, radiology, medical records, and CCDs for hospitals, including Christus Hospital. Susan joined CloudWave in 2021.
What does Susan like most about working in healthcare?
“Serving my neighbors, friends, and even myself, healthcare became deeply personal. This connection with patients has remained a cornerstone of my career. Today, while collaborating with hospitals nationwide, I believe every patient represents someone’s cherished community member. It’s my passion to leverage this extensive knowledge acquired over nearly 40 years, contributing to CloudWave’s mission of delivering tailored solutions and support to our valued customers.”
When not engaged in work-related activities, Susan enjoys bird photography, quilting, stained glass work, and gardening.