August 2025 edition of CloudWave Connections
We’ve created this newsletter for our customers to communicate what’s new, let you know about upcoming events, share customer stories, and introduce you to members of our team.
We hope you find this newsletter informative and something that you look forward to receiving. If you have suggestions for topics, or have questions about something that’s been featured here, please let us know.
A Note from Jacob Wheeler
Modern EDR in Healthcare
It’s been a busy few months; there hasn’t been the summer lull as in years past. I’ve been travelling a lot, meeting with healthcare organizations that have suffered recent security incidents or hospitals doing their best to make sure they aren’t next. Whether I’m in a small clinic in rural America or a massive hospital network in Europe, the details might differ, but the core issues remain the same. The conversation always seems to come back to the endpoint. It’s the front door, the weakest link, the most exploited entry point for cyberattacks. It’s also our greatest opportunity to build a meaningful defensive strategy.
The traditional perimeter has vanished with the influx of connected medical devices and personal gadgets. Our new reality requires a different approach to endpoint alerting and response. Too many organizations are still using off-the-shelf, untuned endpoint protection policies, resulting in far too many false positives or, worse, false negatives. Many clinical workflows include behaviors that are difficult to distinguish from threat actors without proper context and tuning. Yet, in an effort to fight alert fatigue, we’ve seen organizations with an overzealous approach to whitelisting, leaving themselves dangerously unprotected.
We need to protect endpoints with modern EDR platforms, but the protection is only as good as our implementation. We need to tune policies to reduce the white noise, but in a granular, contextually aware approach as to not miss actual alerts.
Stay tuned to CloudWave announcements over the next of weeks; we want to help!
Jacob Wheeler is the Director of Sales Engineering for CloudWave
Coming in September
Managed Endpoint Detection and Response from CloudWave
Securing endpoints in today’s healthcare environment demands much more than the traditional endpoint protection platform. Stay tuned and in the meantime, register for our webinar below!
WEBINAR:
Defending Healthcare’s Frontline with Advanced Endpoint Detection & Response
September 11 at 2:00PM
Whether you’re a CIO, CISO, or part of your organization’s IT and security team, this is your opportunity to explore how advanced EDR can strengthen your cyber defenses and safeguard patient data.
You’ll hear from CloudWave and SentinelOne’s cybersecurity experts on how EDR transforms endpoint security from reactive to proactive, without disrupting care delivery.
Reserve your spot today and learn how CloudWave’s Managed EDR, built on SentinelOne, closes the gap by offering 24/7 threat monitoring, expert response, and seamless integration with your broader cybersecurity posture.
Register for the MEDITECH Live Welcome Reception
Stop by The Harp in Patriot Place in Foxborough for appetizers, drinks and conversation on the eve of MEDITECH Live, Tuesday night, September 16 from 6 – 10PM.
Sponsored by Haffty Consulting, Forward Advantage, Interlace Health, ACS MediHealth and CloudWave
Stay up to date with our latest news, press releases,
and events on LinkedIn.
The Case for a HIPAA Security Risk Assessment (SRA) Before Year-End
A proactive SRA isn’t just compliance—it’s a strategic advantage
As year-end approaches, healthcare organizations face a familiar but critical question: Is your HIPAA Security Risk Assessment (SRA) complete, and does it truly reflect today’s risk environment?
CloudWave in the News
CloudWave Maintains SOC 2 Type 2 and HIPAA/HITECH Compliance
CloudWave is committed to delivering secure, compliant cloud and cybersecurity Solutions for healthcare.
Customers see the value of CloudWave’s Advance Authorization
Sign up and get changes made in hours, not days
Are you tired of waiting days for financial approvals for small incremental changes to your environment? Has the delay become problematic? Do you wish there were a better way to keep changes happening?
Advance Authorization allows key personnel to pre-approve routine change orders. You set the dollar amount in advance. Your advance authorization agreement covers change order categories such as adding components, expanding storage, and increasing capacity.
Streamline the way we deliver changes to your Cloud Services. Contact your Customer Success Manager or Sales Director to learn more and speed up your change process today.
Upcoming Events
| TORCH Fall Conference September 8-11, 2025 Learn more |
MUSE CPG Ontario September 25-26, 2025 Royal Victoria Regional Health Centre 201 Georgian Dr. Barrie, ON Learn more |
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| MEDITECH Live Sept 17-19, 2025 Foxborough, MA Learn more |
MEDITECH Users Network Conference (UK) October 1-2, 2025 Titanic Hotel Liverpool Stanley Dock Regent Road Liverpool Learn more |
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| 2025 FHA Annual Meeting October 8-10, 2025 Ritz Carlton Grande Lakes Orlando, FL Learn more |
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You’ve Asked, We’ve Listened
Advanced Protection for Backup
At CloudWave, ensuring your Backup data remains protected and available has always been paramount – which is why we’ve heard your feedback and are excited to introduce Advanced Protection for Backup.
Advanced Protection for Backup performs deep file scans on your Backup data, alerting CloudWave to the presence of hidden ransomware, insider threats, and other indicators of non-recoverability.
If you are interested in learning more about Backup with Advanced Protection, reach out to your CloudWave Account Executive.
Meet the CloudWave Employee
Peter Tate
Customer Success Manager
Many CloudWave employees have spent their careers in healthcare IT.
As a Customer Success Manager at CloudWave, Peter is one of four talented healthcare professionals designated to represent our valued customers. They also become the voice of CloudWave to those customers, acting as a point of escalation for any customer needs. Peter also meets regularly with his customers, reviewing performance, opening tickets and change orders, and discussing strategic direction and ongoing projects.
Joining us in March, Peter came from NTT DATA, where he was a Customer Delivery Executive for the past 10 years, supporting clients in Michigan, New York, and New Jersey. Prior to that, he worked for Henry Ford Health System in Detroit for 15 years in corporate and medical group administration roles. Peter holds a Bachelor of Arts in Political Science from the University of Michigan and a Master of Health Services Administration in Health Management and Policy from the University of Michigan School of Public Health.
“Joining CloudWave was an opportunity to marry my background with a healthcare-focused company with great culture, great people, and a wonderful reputation.”
Peter lives in Georgia with his wife of 26 years, and they have three children together (25, 23 & 18). In his downtime, Peter enjoys traveling, reading, and spending time with family and friends.
“Healthcare provides the opportunity to help people with the most private details and in the most vulnerable moments of their lives. This career goes beyond work and is a calling to serve. I have always cherished the opportunities to provide critical service to patients and their caregivers.”
Leave Your Patching to CloudWave
A Fully-Managed Patching Service to keep you protected
Failing to patch systems on a timely basis leaves your hospital vulnerable to performance slowdowns, regulatory compliance issues, and even worse—the risk of cyber-attacks.
Utilizing the proven CloudCare+ patch maintenance strategy, healthcare enterprises can prevent cyberattacks, performance slowdowns, and regulatory compliance issues.
CloudCare+ solves these challenges with a skilled service team that utilizes a proven process throughout the patching cycle. This enables healthcare IT teams to take a hands-off approach to maintenance while CloudWave keeps the environment compliant and secured against cyber threats.
Learn More About the Cybersecurity Insider Program
The Cybersecurity Insider Program aims to provide cybersecurity education and information to the healthcare community free of charge. We offer various ways to access educational information, including live online events, detailed guides and written information, and on-demand training.
Click here to learn more and to register for the Cybersecurity Insider Program.