November 2023 edition of CloudWave Connections
We’ve created this newsletter for our customers to communicate what’s new, let you know about upcoming events, share customer stories, and introduce you to members of our team.
We hope you find this newsletter informative and something that you look forward to receiving. If you have suggestions for topics, or have questions about something that’s been featured here, please let us know.
A Note from Matt Donahue
Customer Appreciation
As November is in full swing, many of us are starting to think about family gatherings and the preparations needed for Thanksgiving dinner near or far. In the Donahue household, we hold two Thanksgiving meals: one for the family and Friendsgiving on the Saturday after. Our weekend usually includes food, football, and our favorite, eggnog.
In September, we were fortunate to meet with some of you in Foxborough before MEDITECH Live, and as always, it was so valuable to listen and hear what you need from CloudWave as we go into 2024.
Continuing to optimize your EHR, strengthening your Cybersecurity stance, and implementing AI policies, all while you are supporting a remote workforce and on the hunt for IT talent, we know your plates are full.
Many of our healthcare customers will spend the long weekend supporting their clinical staff in hospitals as they care for patients. Know that CloudWave remains committed to healthcare and will continue to innovate and evolve OpSus Cloud Services and Sensato Cybersecurity Services to meet the needs of healthcare organizations.
As many also take this time to reflect on what we are thankful for, here at CloudWave, we never forget that our customers are why we do what we do. Year after year, our customers help inspire CloudWave to be a better healthcare cloud partner than we were the year before. We are thankful for all of you.
Matt Donahue is the Chief Technology Officer at CloudWave.
Stay up to date with our latest news, press releases, and events on LinkedIn.
Struggling to maintain a regular patching schedule?
Fully-Managed Patching Service for Healthcare now available
Research showed that 57% of hospitals that suffered cyberattacks stated that their breaches could have been prevented if they had installed an available patch.
Utilizing the proven CloudCare+ patch maintenance strategy, healthcare enterprises can prevent cyberattacks, performance slowdowns, and regulatory compliance issues.
CloudCare+ solves these challenges with a skilled service team that utilizes a proven process throughout the patching cycle. This enables healthcare IT teams to take a hands-off approach to maintenance while CloudWave keeps the environment compliant and secured against cyber threats.
Speed up your OpSus change requests today
Sign up for Advance Authorization
Allow key personnel to pre-approve routine change orders in advance. One signature enables the smooth and timely execution of your routine changes and minor updates.
Avoid delaying the implementation of service change requests while waiting on a signature. Delaying addressing small issues that can lead to bigger problems.
Contact your Customer Success Manager or Sales Director to learn more.
National Rural Health Day – Nov 16th
Rural hospitals face unique challenges every day, and we honor and thank them for all they do to address the healthcare needs of rural America. We are proud to work with and help rural hospitals solve their challenges.
John Gomez presented Defending Rural Hospitals from AI-Driven Cyber Threats: Insights, Policies, and Responses at the National Rural Health Association’s (NRHA) Live Webinar on November 15. You can watch the on-demand webinar here.
Blog: Why Healthcare Organizations Should Pursue a Multi-Cloud Strategy
In an era dominated by digital transformation, healthcare organizations find themselves at a critical juncture.
CloudWave in the Media
Healthcare IT Today asked CTOs what tools are needed to better handle the Cloud in Healthcare.
Read CloudWave’s CTO Matt Donahue’s response here.
CYBERSECURITY INSIDER PROGRAM MONTHLY WEBINAR:
Ask the Expert – Get Your Cybersecurity Questions Answered
Thursday, November 30, 2:00 pm – 3:00 pm ET
There is still time to register. Join the Cybersecurity Insider Program and plan to attend the next live webinar, Ask the Expert – Get Your Cybersecurity Questions Answered session on Thursday, November 30 at 2:00 pm ET.
Join this webinar to ask questions or get advice on any cybersecurity topics. You’ll have the opportunity to submit a question on the registration page.
Register today and join the Cybersecurity Insider Program
SOAR Conference
Bluebird Leaders
CloudWave was excited to sponsor and attend Bluebird Leaders SOAR2023 in Scottsdale, Arizona. Bluebird Leaders has created a community dedicated to advancing and accelerating the role of women in Healthcare and Information Technology, and S.O.A.R. Without Boundaries, the 2nd annual conference, brought together women and equity allies in Health IT to explore advances in healthcare and cutting-edge technology.
Save the Date
Customer Roundtable
Thursday, December 14,
2:00 pm – 3:00 pm ET
CloudWave has been hosting monthly Customer Roundtable sessions where our customer CIOs and IT Directors can exchange ideas, practical tips, and lessons learned. CloudWave selects a relevant topic in advance and invites subject matter experts to be on the call to weigh in or answer questions. We invite you to attend and share experiences with your colleagues and ask questions.
Join the CloudWave Cybersecurity Insider Program
Sign up today for the Cybersecurity Insider Program to join a community where you can regularly access free healthcare cybersecurity education and get alerted to threat intelligence gathered by our Cybersecurity Operations Center team. You will also have the opportunity to network with your peers to hear about their cybersecurity successes.
A few highlights of the program include:
- Monthly free cybersecurity education – taking place on the last Thursday of every month–NEXT WEBINAR IS THURSDAY, 11/30 at 2:00 pm ET (see above)
- Ongoing alerts to high-risk cybersecurity threats with recommended actions
- Access to a private YouTube channel (you’ll get immediate access upon program registration)
- Access to a private LinkedIn Group
- Exclusive access to special events
- Annual group Tabletop Simulation
Meet Jose DePina
Principal Cloud Engineer
Many CloudWave employees have spent their careers in healthcare IT.
As a Principal Cloud Engineer for CloudWave’s OpSus Cloud Infrastructure Team for the past five years, Jose DePina’s role has touched a wide range of services, including Virtualization, Storage, Compute Systems, Fabric Infrastructure, Release Management, Security, Disaster Recovery, Backups, and Implementation/Migration Automation.
Jose claims this has made CloudWave the “perfect fit.”
In 2009, seeing how fast Healthcare IT was advancing, Jose decided to start a career in Healthcare IT after meeting with CloudWave’s CTO, Matthew Donahue, at the University of Massachusetts at Lowell. He knew engineers were always looking for ways to improve services, so being open-minded to learning about many different technologies would be an asset.
“I started working at CloudWave as an On-premises Implementation Engineer in 2012. I was then presented with the opportunity to transfer to the Cloud Division in 2017.”
Jose is looking forward to marrying his fiancé, Ana, next year. They have two sons, aged 8 and 2. Jose spends much time with his family and friends when not focusing on IT. He enjoys road cycling and tends to go out for a ride most mornings on the South Shore of Massachusetts.
“One of my favorite places to visit is my hometown of Praia, Cape Verde, in West Africa, where I was born.”
What does Jose enjoy most about working in healthcare?
“I feel empowered to go above and beyond for our customers. Listening to a customer’s concern about extended downtimes and having the ability to apply certain levels of automation to shrink a 7-hour downtime to 3 or 4 hours gives me the sense that I am a mini-superhero to the doctors, nurses, and hospital staff who regain access to their systems earlier than expected.”
CloudWave thanks our Veterans
