September 18, 2023
September 2023 edition of CloudWave Connections
We’ve created this newsletter for our customers to communicate what’s new, let you know about upcoming events, share customer stories, and introduce you to members of our team.
We hope you find this newsletter informative and something that you look forward to receiving. If you have suggestions for topics, or have questions about something that’s been featured here, please let us know.
A Note from Tim Quigley
Get The Best Fit With A Multi-Cloud Approach
Over the summer, I had a number of conversations with customers who asked about our approach to the cloud. Given the name of our company, I think people have preconceived notions about our approach to delivering services. So, I thought I would take this opportunity to lay out our approach to the cloud and how that drives the work we do.
As someone six foot five inches tall, I know that one of the world’s great lies is “one-size-fits-all.”
For me, this is true in clothing (especially hats), and it is also true for the cloud. That is why, at CloudWave, we believe in a multi-cloud approach. We know that a one-size-fits-all approach doesn’t work for our customers.
In our experience, healthcare providers have widely divergent computing needs in terms of workloads while also having extremely constrained budgets. Therefore, an approach based on moving everything to the public cloud (i.e., AWS, Azure, etc.) doesn’t meet the needs of most hospitals. Conversely, keeping everything in an on-premises data center generally isn’t the most cost-effective answer either.
At CloudWave, we work to provide solutions across the spectrum of public, private, and cloud-edge environments and work with our customers to determine the best model and location for your workload based on 1) technology needs with a focus on performance and latency, 2) regulatory requirements, and 3) total financial cost inclusive of all fees especially egress fees.
You may not realize this, but on a regular basis, we test to see if the platforms we host in our private cloud can be moved cost-effectively to the public cloud to save you money. To date, most of what we have evaluated has failed the test, and therefore, we continue to utilize a private cloud delivery model heavily. Additionally, we regularly find customers who, due to existing investments in data centers or limitations of their regional telecommunication infrastructure or power grid, need an on-premises solution, which is why we continue to provide data center hardware and our OpSus Edge solution.
We have found the public cloud to be an excellent option for cloud-native applications, including our own Nightingale security platform, and we also find it very useful for backup and recovery. That is why we utilize the public cloud extensively for these purposes.
I hope this helps you gain a better understanding of CloudWave’s approach to cloud computing. Please feel free to contact me directly at tquigley@gocloudwave.com if you have any questions. I hope to get a chance to see all of you at the MEDITECH Live conference next week, and at the Welcome Reception we are hosting at The Harp at Patriot Place.
Best regards,
Tim
Tim Quigley is Chief Customer Officer at CloudWave.
Stay up to date with our latest news, press releases, and events on LinkedIn.
MEDITECH LIVE Welcome Reception
Tuesday, September 19
The Harp, Patriots Place, Foxborough, MA
6:00 pm – 10:00 pm
Join us for drinks and appetizers at the all new Harp restaurant in Patriots Place the night before MEDITECH LIVE in Foxborough.
Sponsored by Forward Advantage, Interlace Health, ACS MediHealth, and CloudWave.
MEDITECH LIVE 2023: Value-driven Strategies for Actionable Innovation
Wednesday, September 20 – Friday, September 22
MEDITECH Conference Center, Foxborough, MA
CloudWave is proud to participate in this conference that brings together diverse, experienced healthcare leaders committed to collaboration in this new era of health IT transformation.
Don’t miss John Gomez, CloudWave’s Chief Security and Engineering Officer’s 60-minute session: Using AI to Implement Policies and Procedures to Combat Cybercriminals
Thursday, September 21, 3:00 pm – 4:00 pm at the MEDITECH Conference Center
Survey: You’re Invited to Provide Input for an Upcoming Cybersecurity Event – Spring 2024
We are planning a two-day Cybersecurity “Hacking Healthcare” event for Spring 2024. The event will be an intensive deep dive into cybersecurity best practices. It will include a Cybersecurity Capability Maturity Model Assessment and Tabletop exercises.
We invite you to take this survey to provide input into interest in the event, timing, location, and additional topics to be covered.
Please take the 3-minute survey here.
Note: If you’ve already taken the survey as part of the Cybersecurity Insider Program, you don’t need to retake it.
Customer Appreciation Event at the Reds Game
Along with Dell Technologies, CloudWave hosted an Ohio Customer Appreciation night on August 8 at the Great American Ball Park in Cincinnati. Thanks to all who joined us!
CYBERSECURITY WEBINAR:
Cybersecurity Lessons from the Energy Sector
Thursday, September 28, 2:00 pm – 3:00 pm ET
There is still time to register. Join the Cybersecurity Insider Program and plan to attend the next live webinar: Cybersecurity Lessons from the Energy Sector session on Thursday, September 28, at 2:00 pm ET.
During this webinar, we will dive into the techniques, tactics, and practices being employed in the energy sector to help safeguard the nation’s power grid and discuss how these learnings can be applied to healthcare. This will be an eye-opening and fascinating look behind the energy sector’s cybersecurity veil.
Register today and join the Cybersecurity Insider Program
CloudWave Launches CloudCare+
Fully-Managed Patching Service for Healthcare
CloudWave is excited to offer a new fully-managed patching service for healthcare.
Research showed that 57% of hospitals that suffered cyberattacks stated that their breaches could have been prevented if they had installed an available patch.
Utilizing the proven CloudCare+ patch maintenance strategy, healthcare enterprises can prevent cyberattacks, performance slowdowns, and regulatory compliance issues.
CloudCare+ solves these challenges with a skilled service team that utilizes a proven process throughout the patching cycle. This enables healthcare IT teams to take a hands-off approach to maintenance while CloudWave keeps the environment compliant and secured against cyber threats.
Want to Speed up your OpSus Change Requests?
Sign up for Advance Authorization today
Allow key personnel to pre-approve routine change orders in advance. One signature enables the smooth and timely execution of your routine changes and minor updates.
Avoid delaying the implementation of service change requests while waiting on a signature. Delaying addressing small issues that can lead to bigger problems.
Contact your Customer Success Manager or Sales Director to learn more.
MUSE Peer Group
Wednesday, September 13- Thursday, September 14
12:00 pm-4:00 pm
Ottawa, Ontario, Canada
CloudWave will be attending MUSE Ontario Community Peer Group Meeting (MUSEON) on September 13 and 14. The event will offer plenty of networking opportunities with peers, a range of great educational topics and presentations, and a chance to learn about the latest trends and developments for MEDITECH users nationwide.
CloudWave is pleased to be participating in the TORCH and NRHA conferences this fall. Please look for our table, and stop by to say hello!
TORCH
September 25-28 | Kalahari Resort & Convention Center | Round Rock, TX
Learn more
NRHA Critical Access Hospital Conference
September 27-29 | Kansas City, MO
Learn more
MUN 2023 Annual Conference
Wednesday and Thursday, October 4-5
Crowne Plaza, Liverpool, UK
CloudWave will be participating in the 2023 MEDITECH User Network conference at the Crowne Plaza in Liverpool.
Join the CloudWave Cybersecurity Insider Program
Sign up today for the Cybersecurity Insider Program to join a community where you can regularly access free healthcare cybersecurity education and get alerted to threat intelligence gathered by our Cybersecurity Operations Center team. You will also have the opportunity to network with your peers to hear about their cybersecurity successes.
A few highlights of the program include:
- Monthly free cybersecurity education – taking place on the last Thursday of every month—NEXT WEBINAR IS THURSDAY, 9/28 at 2:00 pm ET (see above)
- Ongoing alerts to high-risk cybersecurity threats with recommended actions
- Access to a private YouTube channel (you’ll get immediate access upon program registration)
- Access to a private LinkedIn Group
- Exclusive access to special events
- Annual group Tabletop Simulation
Meet John Lyons
Senior Principal Solution Architect & Senior Engineer
Many CloudWave employees have spent their careers in healthcare IT.
John Lyons plays a dual role at CloudWave. As a Senior Principal Solution Architect and a Senior Engineer, John is involved in designing major technology initiatives for clients. Also, as an engineer, he assists with delivering strategic customer deployments.
“I get great satisfaction with solving customer problems,” he shared. “I love customers’ reactions when CloudWave implements cutting-edge solutions.”
John graduated from Central Connecticut University with a Bachelor of Science, majoring in Sociology and minoring in Criminal Justice. While at Central Connecticut, John was a 4-year starter center for the Central Connecticut Blue Devils football team and captain during his senior year. After college, he worked as a social worker.
In 1998, he began a career in healthcare at Saints Memorial, now Lowell General in Lowell, Massachusetts, a MEDITECH hospital.
“During this time, I met and worked with Matt and Mike Donahue and their mother, who was the CIO.”
When Saints Memorial’s vendor, JJWild, was looking to expand their technical consulting group, John had the opportunity to join them in 2003.
John recently transitioned his family from Boston to Florida. He has two daughters; one recently graduated from UMass Boston and works in healthcare; another daughter is a sophomore at Nova Southeastern University in Fort Lauderdale, majoring in Nutrition. John is an avid Boston sports fan who enjoys fishing and playing golf.
What does John like most about working in health care?
“I enjoy working with healthcare leaders to identify and reduce substantial risk in their IT department.”