September 2025 edition of CloudWave Connections
We’ve created this newsletter for our customers to communicate what’s new, let you know about upcoming events, share customer stories, and introduce you to members of our team.
We hope you find this newsletter informative and something that you look forward to receiving. If you have suggestions for topics, or have questions about something that’s been featured here, please let us know.
A Note from Tina Brown
The Return to Cross-Functional Engineering to Better Serve Our Valued Customers
In the early days of enterprise computing, healthcare IT professionals were generalists. A single person might manage mainframe operations, program applications, handle user support, and maintain network connections. This model was possible because the technology landscape, while complex, was more contained.
As technology exploded in complexity through the 1990s and 2000s, specialization became essential. The emergence of the internet, client-server architectures, relational databases, enterprise applications, and later cloud computing created technology stacks so deep and wide that no single person could master them all. Healthcare IT organizations responded by creating specialized teams: database administrators, network engineers, application developers, security specialists, and infrastructure teams.
As cyclical patterns of industry change have routinely shown us, what was once old will often become reinvented, and new again. At CloudWave, in April 2025, our pendulum in healthcare IT organizational design swung back to having a cross-functional team to service our customers, specifically by the establishment of a Level 3 engineering team dedicated to the support of customer issues and request fulfillment. This change represented a fundamental reimagining of how technical expertise needed to be organized to better service our customers, and quite frankly, transpired because of direct feedback from customers on their support experiences.
With this change, CloudWave has not abandoned specialization but rather created a hybrid model. Our cross-functional Level 3 engineering team now handles the majority of customer-facing issues and requests, while specialized Level 3 engineering teams focus on projects, architecture implementations, infrastructure management, and provide specialized technology support. In developing this hybrid structure, our aim was to create a filtering mechanism where customers receive improved support for issue turnaround and request fulfillment while maintaining specialized technology engineering divisions for service delivery.
The establishment of this cross-functional Level 3 engineering team represents more than just an organizational change at CloudWave – it is a recognition of our customers, their direct feedback, and, as a result, the execution of changes we knew we needed to make to deliver improved support of our customers today, and into the future.
Tina Brown is the Vice President of Cloud Operations for CloudWave
Managed Endpoint Detection and Response from CloudWave is here
Securing endpoints in healthcare environments is critical. Endpoints are now the front lines of cyberattacks—and healthcare organizations are uniquely exposed.
CloudWave’s Managed Endpoint Detection and Response (EDR) service, powered by SentinelOne, brings automated, intelligent, and healthcare-aware defense to every endpoint.
BLOG: Healthcare Needs More Than Just EDR/XDR
The ongoing arms race with malicious threat actors has produced some incredibly effective detection platforms.
Endpoint Detection and Response (EDR) and Extended Detection and Response (XDR) platforms have rightly earned their place at the forefront of the modern tool set.
NEW! Digital Resource Hub: Endpoint Detection Response (EDR) in Healthcare
Check out the new EDR Digital Resource Hub today! View blogs, articles, data sheets, and a link to an on-demand webinar, all focused on the importance of a healthcare-specific EDR needed in your healthcare environment today.
MEDITECH Live Welcome Reception
September 16, The Harp, Patriot Place, Foxborough, MA
Friends old and new gathered for appetizers, drinks, and dinner on the eve of MEDITECH Live. Warm weather allowed for conversations on the deck with spectacular views of the stadium and the recently unveiled Tom Brady statue.
Sponsored by Haffty Consulting, Forward Advantage, Interlace Health, ACS MediHealth, and CloudWave
Stay up to date with our latest news, press releases,
and events on LinkedIn.
Customers see the value of
CloudWave’s Advance Authorization
Sign up and get changes made in hours, not days
Are you tired of waiting days for financial approvals for small incremental changes to your environment? Has the delay become problematic? Do you wish there were a better way to keep changes happening?
Advance Authorization allows key personnel to pre-approve routine change orders. You set the dollar amount in advance. Your advance authorization agreement covers change order categories such as adding components, expanding storage, and increasing capacity.
Streamline the way we deliver changes to your Cloud Services. Contact your Customer Success Manager or Sales Director to learn more and speed up your change process today.
Upcoming Events in October
| MEDITECH Users Network Conference (UK) October 1-2 Titanic Hotel Liverpool Liverpool Learn more |
NE HIMSS Digital Conference October 16 College of the Holy Cross Worcester, MA Learn more |
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| Annual Oregon Rural Health Conference October 1-3 Bend, OR Learn more |
Nebraska Hospital Association Annual Convention October 22 – 24 La Vista, NE Learn more |
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| 2025 FHA Annual Meeting October 8-10 Orlando, FL Learn more |
Puerto Rico Hospital Association Convention October 29-31 San Juan, Puerto Rico Learn more |
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You’ve Asked, We’ve Listened
Advanced Protection for Backup
At CloudWave, ensuring your Backup data remains protected and available has always been paramount – which is why we’ve heard your feedback and are excited to introduce Advanced Protection for Backup.
Advanced Protection for Backup performs deep file scans on your Backup data, alerting CloudWave to the presence of hidden ransomware, insider threats, and other indicators of non-recoverability.
If you are interested in learning more about Backup with Advanced Protection, reach out to your CloudWave Account Executive.
Leave Your Patching to CloudWave
A Fully-Managed Patching Service to keep you protected
Failing to patch systems on a timely basis leaves your hospital vulnerable to performance slowdowns, regulatory compliance issues, and even worse—the risk of cyber-attacks.
Utilizing the proven CloudCare+ patch maintenance strategy, healthcare enterprises can prevent cyberattacks, performance slowdowns, and regulatory compliance issues.
CloudCare+ solves these challenges with a skilled service team that utilizes a proven process throughout the patching cycle. This enables healthcare IT teams to take a hands-off approach to maintenance while CloudWave keeps the environment compliant and secured against cyber threats.
Learn More About the Cybersecurity Insider Program
The Cybersecurity Insider Program aims to provide cybersecurity education and information to the healthcare community free of charge. We offer various ways to access educational information, including live online events, detailed guides and written information, and on-demand training.
Click here to learn more and to register for the Cybersecurity Insider Program.