Comprehensive Service from Design to Support:
Experience the CloudWave Difference.
CloudWave maintains expertise and technical certifications with top technology companies to bring the most reliable, high performing storage, compute, and network components together to build an IT platform for your on-premise data center, or “cloud edge.”
We design cloud-ready IT infrastructure to live in your hospital data center and integrate with public and private cloud services. We build your “cloud edge” to enable your hospital to run workloads and applications locally, as well as leverage the cloud when and where you need it.
If you prefer, we can even deliver a “hands off” OpSus Edge solution that lives in your data center but is managed, operated, and protected remotely from CloudWave’s 7 x 24 x 365 network operating center.
The CloudWave team will work with you to define your requirements and goals to create a solution that meets today’s needs and prepares you for tomorrow’s. Our solution architects create innovative designs that fit with your existing environment. Our engineers are trained, certified, and experienced in performing skillful implementations. Our project managers become an extension of your team, coordinating resources and making sure your project gets completed on time. And our CloudCare team is your single point of contact for service and support across your entire multi-vendor, multi-cloud solution.
We collaborate with our partners to bring you the best technology options available. These relationships enable us to access advanced resources, escalation processes, and training and certifications. Together, we stand behind our customers from initial design through long-term support.
Our expert team of cloud and healthcare IT engineers are ready to provide support services, maintain your systems, and manage patching.
You’re responsible for making sure critical IT systems are up and running, users are happy, and costs are contained. And you’re doing a great job. But when problems arise, you need dependable, responsive support.
Multi-vendor, multi-cloud IT environments can be complex when it comes to troubleshooting and fixing issues. CloudWave’s CloudCare support is here 24 x 7 to handle your problems when they happen. Click here for an overview of how CloudCare can help your hospital.
Already a CloudCare support customer? Call our service desk at 855-286-7787 for assistance.
CloudCare+ Support
Trying to maintain a regular patching schedule? With your staff already stretched thin, overnight and weekend resources can be hard to schedule. Failing to patch systems on a timely basis leaves your hospital vulnerable to performance slowdowns, regulatory compliance issues, and even worse—the risk of cyber-attacks.
Let CloudWave handle your patch management needs. CloudCare+ is a cost-effective fully-managed patching service that alleviates the strain that patching puts on your department. CloudWave’s dedicated team will begin with an inventory and evaluation—understanding your environment is the first step to protecting it. Regular maintenance and patching is then handled entirely by CloudWave’s service team, on whatever schedule works best for your team and your users. Keep your entire system continuously up-to-date, secure, and compliant—without the headache.
Have a problem and need immediate help? Our expert technical consultants are ready to roll up their sleeves and help address your most critical issues on a project basis. Learn more here.
